Jordan Hobson
Milwaukee
Summary
Dynamic server with extensive experience in the hospitality world, excelling in elite customer service and problem-solving. Charming peronality reinforces the ability to enhance guest experiences and drive sales through effective communication and upselling strategies. Recognized for strong work ethic and organizational skills, consistently exceeding customer satisfaction and being a true team player.
Overview
8
8
years of professional experience
Work History
Server
Outback Steakhouse
Brookfield
09.2023 - Current
- Providing guests a pleasant experience through elite hospitality, product knowledge, and an outgoing personality.
- Handling money transactions and cash payments while following company procedures.
- Accurately recording orders and delivering food in a timely manner.
- Training new employees to perform their duties.
- Greeting customers, answering questions, and recommending specials to increase profits.
- Using strong problem-solving skills to resolve issues efficiently and effectively.
Server
The Cheesecake Factory
Wauwatosa
03.2017 - 06.2023
- Typical restaurant server responsibilities, but held up to a semi-fine dining standard
- Providing guests a pleasant experience through elite hospitality
- Handling money transactions and cash payments
- Accurately recording orders and delivering food
- Training new employees
- Greeting customers, answering questions, and upselling products to increase profits.
- Using strong problem-solving skills to resolve issues efficiently and effectively.
Management Associate
Rogers & Hollands Jewelers
Wauwatosa
09.2019 - 01.2020
- Utilized selling philosophy skills to sell diamonds and luxury jewelry
- Demonstrated product knowledge to answer all customer questions and inquiries
- Built great rapport with long-term customers through personable communication.
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Completed paperwork accurately for all transactions according to company policies.
- Provided overall supervision over the sales associates and contributed to creating work schedule
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems through negotiation strategies.
Education
Some College (No Degree) - Accounting
University of Wisconsin, Whitewater
Whitewater, WIHigh School Diploma -
Rufus King IB High School
Milwaukee, WI05-2016
Skills
- Elite and experienced customer service
- Personable communication skills, and active listening
- Sales strategy skills and experience
- Problem solving and negotiating skills
- Excellent multitasking
- Transparent and honest
- Strong work ethic
- Organizational skills (time management, note taking)
Affiliations
- Fitness
- Music creation
Accomplishments
- 2-time Employee of the Month (The Cheesecake factory)
- Employee of the month (Outback Steakhouse)
Timeline
Server
Outback Steakhouse
09.2023 - Current
Management Associate
Rogers & Hollands Jewelers
09.2019 - 01.2020
Server
The Cheesecake Factory
03.2017 - 06.2023
Some College (No Degree) - Accounting
University of Wisconsin, Whitewater
High School Diploma -
Rufus King IB High School
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