Jordan Holseth

(Sole account is Total Wine & More.)

• Worked closely with store Receiver on learning details about order fulfillment and delivery logistics.
• Communicated with store manager when making Order Requests for additional product needed for displays, high demand, etc.
• Became certified in, and operated, the "Big Joe" mobile stock picker machine for high steel and overhead management.
• Inspected products for quality before merchandising, and removed damaged or out-of-date products from shelves.
• Reduced the frequency of inventory discrepancies by conducting regular audits, adjusting inventory counts, and communicating any issues to management.Updated tags weekly to maintain pricing accuracy.
• Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
• Maintained bulk and overhead stock in an organized and clear fashion.Monitored inventory levels and kept adequate stock in shelves and displays on sales floor.
• Boosted sales by implementing effective shelf merchandising strategies and visually appealing displays.
• Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays and shelves.
• Streamlined restocking process, reducing time from shipment arrival to sales floor.
• Ensured adherence to all applicable laws and regulations related to the sale and handling of alcohol.

• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
• Operated pallet jacks to move products from the loading dock to the freezer, and from the freezer to the bakery. Also consolidated bakery products inside the freezer and used the pallet jack to bring the emptied pallets back to the Receiving dock.
• Ensured all baking times and temperatures were followed properly, as well as packaging procedures.
• Cultivated interpersonal skills by building positive relationships with others.
• Applied effective time management techniques to meet tight deadlines in the freezer and bakery.
• Recorded monthly inventory alongside Fresh Manager for Bakery products, ensuring correct counts for each product on the sales floor and in the freezers.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Inspected bakery goods to establish accurate pricing and dates.

• Communicated with bar manager to make Order Requests for high-demand ingredients, paying close attention to which cocktails are ordered the most frequently.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Cleaned and sanitized bar area.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Explained daily/weekly specials and beverage promotions to exceed daily sales goals.
• Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

• Communicated with bar manager to make Order Requests for high-demand ingredients, paying close attention to which cocktails are ordered the most frequently.
• Maintained a clean and sanitized bar area.
• Trained all new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Followed strict recipes and drink measurements to minimize product used.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.

• Cashier as main duty; also prepared/packaged food orders.
• Provided service that drove a positive dining experience and repeat customer visits.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
• Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
• Upsold high-profit items such as appetizers and higher priced menu items.
• Completed credit payments via card processing systems.
• Cultivated warm relationships with regular customers.

• Game Master (running/monitoring games from the control room).
• Game Host (greeted guests, brought them into the game rooms to brief them on their gaming experience and any safety instructions, as well as going back afterwards for a debriefing), kept the game rooms clean and reset after each game; regularly cleaned lobby, bathrooms, and back meeting room.
• Ran the front desk: answering the phone, greeting guests, booking game appointments, and taking guests' game payments
• POS and customer service experience.
• Watched guests closely to maintain current understanding of gameplay.
• Explained company policies, game rules and safety requirements.
• Used debugging techniques to identify issues with computer code and resolve errors.
• Communicated clearly and on-time to share clues and direct game actions.
• Kept game and party rooms clean and neat for next guests.
• Carried out day-to-day duties accurately and efficiently.

• Applied play-based strategies to provide diverse approaches to learning.
• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Instructed children in health and personal habits, such as eating, resting and toileting.
• Communicated with parents through direct personal communication.

• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Communicated with parents regarding child's behavior, daily activities and concerns.
• Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
• Taught children educational games to reinforce learning of alphabets and numbers.
• Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
• Offered parents daily reports outlining activities, behavior and accomplishments.