Jordan Hopkins
Coeburn,VA
Summary
Accomplished Broadband Technician with expertise in fiber optic splicing and network troubleshooting. Demonstrated strong problem-solving abilities and attention to detail, enhancing connectivity and customer satisfaction. Successfully trained new technicians, improving team efficiency by 20%. Proficient in equipment installation and maintenance, ensuring optimal performance and reliability.
Overview
5
5
years of professional experience
Work History
Broadband Technician
Synergy Telecom Inc
Coeburn, VA
09.2021 - Current
- Installed and maintained broadband equipment to promote reliable connectivity for clients.
- Assisted in routine inspections and troubleshooting of network systems to quickly address issues.
- Supported team members in executing service calls and repairs efficiently.
- Recorded installation procedures and service records to uphold accurate project documentation.
- Facilitated training for new technicians on safety protocols and best practices in broadband installation.
- Collaborated with coworkers to complete complex installations or repairs, leveraging teamwork skills for effective results.
- Contributed to the installation of DC power for Alpha FAPs.
- Programmed equipment across various platforms including Nokia and Ciena.
- Performed node wiring for both transmitters and receivers.
- Mastered technical documentation to effectively install and configure broadband cables.
- Utilized expertise in CAT5, fiber and coaxial cable installation and maintenance.
- Operated power switches utilizing secondary power from a FAP while ensuring proper grounding of equipment.
OSP
Point Broadband
Bristol, VA
04.2023 - 09.2023
- Executed fiber drop installations from main line to customer residences.
- Operated bucket truck while adhering to safety requirements. Assisted in learning safety protocols associated with bucket truck operation.
- Executed fiber splicing operations to ensure optimal connectivity and performance.
- Managed on-call responsibilities, promptly addressing damage line inquiries.
- Performed fiber splicing operations to restore functionality of main line.
Education
High School Diploma -
Union High School
Big Stone Gap, VA05.2017
Skills
- Cable management
- Equipment installation and maintenance
- Equipment preparation
- Equipment installation and configuration
- Equipment troubleshooting
- Telecommunications standards
- Attention to detail
- Problem-solving abilities
Timeline
OSP
Point Broadband
04.2023 - 09.2023
Broadband Technician
Synergy Telecom Inc
09.2021 - Current
High School Diploma -
Union High School