Jordan Hughes
Stillwater,OK
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Proven ability to enhance sales through effective vendor engagement and meticulous attention to detail. Recognized for training staff and implementing strategies that improved operational efficiency and reduced waste. Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
07.2024 - Current
- Maintained high satisfaction ratings at 90% or higher by completing orders quickly by putting in place systems with staff for efficient order processing for customers satisfaction.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient routes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing,also by providing help to 3rd-party employees to create a smoother work place.
- Answered customer questions with order and the process of the system by providing accessible helpful information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Overnight Manager
Kum & Go/Maverik
05.2023 - 12.2024
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Created nightly shift task lists to assign duties to each employee.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Coordinated vendor and supplier activity for timely delivery of products and services.
Night Manager
McDonald's
01.2022 - 05.2023
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Assessed and adjusted staffing levels to meet operational demands.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Implemented cost-saving measures to maximize profit margins.
- Trained and mentored new and existing staff to achieve best practices.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
No Degree -
Epic Charter Schools
Oklahoma City, OK05-2026
Skills
- Sales experience
- Hospitality and accommodation
- Store relations
- Vendor engagement
- Accurate money handling
- Online order processing
- Verifying order accuracy
- Documentation and reporting
- Physical stamina
- Attention to detail
Certification
- Sersafe License - 2028exp
Timeline
Online Personal Shopper
Walmart
07.2024 - Current
Overnight Manager
Kum & Go/Maverik
05.2023 - 12.2024
Night Manager
McDonald's
01.2022 - 05.2023
No Degree -
Epic Charter Schools