Jordan Hunter
San Antonio,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Supervisor
UnitedHealthcare
San Antonio, TX
12.2019 - Current
- Created and managed project plans, timelines and budgets.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Supervised ongoing daily production phases.
- Managed internal operational standards and productivity targets.
Triage/Quality Auditor
United Healthcare
12.2019 - 12.2021
- Audited tickets of Tier 2 and Tier 3 reps on quality and issues resolution.
- Triaged incoming inventory to proper team team/team members.
- Created and revised P&Ps
- Preformed and created reports to capture inventory.
- Supported Tier 2 and Tier 3s.
Tier 2 Rep
UnitedHealthcare
08.2018 - 04.2019
- Preformed provider outreach and education to resolve tickets
- Assessed issue complexity of tickets to escalate to Tier 3 team.
- Helped streamline repair processes and update procedures for support action consistency.
Call Center Representative
UnitedHealthcare
08.2016 - 08.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Preformed projects for CA team
Supervisor
Transcom Worldwide
05.2015 - 07.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed and coached team member.
- Preformed quality audits to provide feedback and coaching opportunities.
Education
No Degree - Business Administration
Northeast Lakeview College
Universal City, TXHigh School Diploma -
Macarthur High School
San Antonio, TX05.2012
Skills
- Policy and Procedure Development
- Setting priorities for team to ensure task completion
- Reporting and extraction of data for various reports and analyses
- Organization and Time Management
- Problem-Solving
- Develop plans to meet short-term objectives
- Teamwork and Collaboration
- Flexible and Adaptable
- Goal-Oriented
Timeline
Supervisor
UnitedHealthcare
12.2019 - Current
Triage/Quality Auditor
United Healthcare
12.2019 - 12.2021
Tier 2 Rep
UnitedHealthcare
08.2018 - 04.2019
Call Center Representative
UnitedHealthcare
08.2016 - 08.2018
Supervisor
Transcom Worldwide
05.2015 - 07.2016
No Degree - Business Administration
Northeast Lakeview College
High School Diploma -
Macarthur High School