Jordan Jewett
Estimating & Operations Manager
Kyle,TX
Summary
Focused, disciplined, coachable, and detail-oriented manager with distinguished and extensive knowledge in the lighting, builder, and construction industry. Diligent in building, curating, and maintaining customer and employee relationships while providing support and attentive service. Meticulous attention to detail on various estimating projects. Equipped to handle high stress and exceed performance standards through strong verbal and written communication skills for various types of problems, scenarios, customers, and employees.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Lighting Sales Manager
Raesz Custom Floors & Lighting
Austin, TX
09.2023 - Current
- Established and cultivated business relationships with new or existing customers, builders, architects, & designers.
- Developed opening & closing procedures for office and sales staff to maximize daily operations, morale, & customer satisfaction.
- Estimated, ordered, tracked, and scheduled delivery and installation of various lighting & flooring materials on residential, commercial, & hospitality projects ranging from 650k-10m.
- Onboarded various manufacture partners that aligned with customer needs and company values that included AP and purchasing integration and negotiated program pricing, terms, and incentives.
- Walked various projects and jobs with builders and customers to ensure product counts, correct measurements, and proper installation of various lighting & flooring products.
- Greeted, sold, and closed various customers and builders through retail showroom, cold office visits, phone, & email correspondence.
Estimating & Operations Manager
Lighting Connection
Buda, TX
05.2011 - 08.2023
- Maintained an operation that encompassed 14m in annual sales, a staff of 23-27 employees, and marketshare that included 43% of Austin & 71% of San Antonio new home construction.
- Increased branch average annual margin from 27.2% to 37.8% while simultaneously lowering monthly overhead from 14.2% to 8.6%.
- Created procedures and integrated software between various departments (accounts managers, accounts payables, CSR's, estimating, purchasing, sales, service and warranty, showroom, and warehouse) to maximize customer satisfaction, branch efficiency, and team morale.
- Hosted and attended various builder and customer meetings to discuss product and procedure changes, price negotiations, value engineering, new team introductions, and new product showcases.
- Estimated and maintained a take-off portfolio of around 4000 itemized bids throughout various projects that included new plan and series introductions, plan changes, elevation and option adjustments, and project/subdivision specific needs.
- Led as main point of contact for various purchasing, estimating, construction, and design center managers for various national and local homebuilders on any issues, questions, or praises for our branch.
- Met with various departments and staff in both groups and individual to discuss performance, achievements, goals, and grievances to increase productivity, attitude, morale, and company culture.
- Negotiated manufacturer and partner contract pricing and program incentives to maintain competitive advantages, product exclusivity, and customer pricing expectations.
- Received the 2022 "Above and Beyond" award from branches number #1 customer, D.R. Horton San Antonio.
Education
High School Diploma -
Duncanville High School
Duncanville, TX 09.2006 - 05.2010
Skills
Strategic account development
Operations
Market intelligence
Performance Management
Proposal Development
Staff Management
Client Relationship Management
Order Management
Strategic account development
Calm Under Pressure
Critical Thinking
Accomplishments
Father
Eagle Scout
Timeline
Lighting Sales Manager
Raesz Custom Floors & Lighting
09.2023 - Current
Estimating & Operations Manager
Lighting Connection
05.2011 - 08.2023
High School Diploma -
Duncanville High School
09.2006 - 05.2010