Jordan Johnson
Woodland Hills,CA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
Work History
Omni Operations Manager
Macys
Burbank, CA
06.2024 - Current
- Oversee the omnichannel and operations of a $40 million dollar door through a team of three leaders and 25+ colleagues.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Exective Sales Manager
Macys
San Francisco, CA
10.2016 - 06.2024
- Analyzed customer needs, identified potential markets, and created a comprehensive plan for growth.
- led multiple businesses achieving sales growth in focus businesses such as Cosmetics, Fine Jewelry, and Furniture with a combined annual volume of $30 Million dollars.
- coached and developed teams as large as 30 colleagues including one supervisor to achieve sales goals and meet all key metrics.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
Sr. Team Leader
Target
Walnut Creek, CA
08.2015 - 10.2016
- responsible for the sales and performance of Hardlines & Electronics in a $100 Million dollar store
- Coached, mentored and trained junior team members on their roles and responsibilities with a team of 10 colleagues reporting to me.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Identified opportunities for process improvements to increase efficiency and effectiveness.
Education
Bachelor of Science - Criminal Justice
California State University, Northridge
Northridge, CA06-2014
Skills
- Performance reporting
- Supply chain logistics
- Sales background
- Operational efficiency
- Cost control
- Strategic partnerships
- P&L management
- Logistics management
Accomplishments
Mckinsey Leadership Program for Black Professionals.
References
References available upon request.
Timeline
Omni Operations Manager
Macys
06.2024 - Current
Exective Sales Manager
Macys
10.2016 - 06.2024
Sr. Team Leader
Target
08.2015 - 10.2016
Bachelor of Science - Criminal Justice
California State University, Northridge
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