Jordan Johnson
Queens,NY
Overview
7
7
years of professional experience
Work History
Patient Care Representative
CityMd Urgent Care
Queens
10.2023 - Current
- Assist patients with registration, ensuring accurate data entry and efficient service
- Coordinate with medical staff to streamline patient flow, reducing wait times
- Manage patient inquiries, providing clear and empathetic communication
- Maintain patient records with high attention to detail, ensuring confidentiality
- Facilitate insurance verification, improving claim processing times
Counselor
SCO - Family Of Services
Queens, NY
07.2023 - 02.2024
- Helped clients find solutions by teaching appropriate intervention techniques
- Documented patient progress through counseling and interaction
- Responded to crisis situations when severe mental health and behavioral issues arose
- Completed detailed documentation of sessions, patient notes and recommendations
- Collaborated to set goals and outline steps to achieve objectives
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations
Teacher's Assistant
Just Kids Early Childhood Learning Center
Long Island, NY
10.2020 - 06.2023
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Supervised children and participated with children in activities
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Worked one-on-one with special needs students to help navigate through school challenges
- Adapted teaching methods and materials to meet students' varying needs and interests
Head Cashier
Home Depot
Long Island, NY
06.2018 - 12.2022
- Trained new team members in cash register operation, stock procedures and customer services
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers
- Learned roles of other departments to provide coverage and keep store operational
Education
SUNY Buffalo State
Buffalo, NYHigh School Diploma -
Roosevelt High School
Long Island06.2017
Skills
- Strategic Planning
- Problem Solving
- Customer Relationship Management
- Office Administration
- Time Management
- Documentation and reporting
Timeline
Patient Care Representative
CityMd Urgent Care
10.2023 - Current
Counselor
SCO - Family Of Services
07.2023 - 02.2024
Teacher's Assistant
Just Kids Early Childhood Learning Center
10.2020 - 06.2023
Head Cashier
Home Depot
06.2018 - 12.2022
SUNY Buffalo State
High School Diploma -
Roosevelt High School