Jordan Kaster
Monroe,IA
Summary
Accomplished Pharmacy Operations Manager specializing in training and mentoring staff. Skilled in problem-solving and attention to detail, successfully implementing strategies that improve workflow and reduce dispensing errors.
Offering strong analytical and problem-solving abilities, eager to learn and develop in dynamic pharmacy environment. Brings ability to quickly grasp pharmacy workflow and regulatory requirements, along with solid skills in data analysis and team coordination. Ready to use and develop project management and communication skills in RXoM role.
Developed skills in fast-paced pharmacy environment, focusing on efficient operations and regulatory compliance. Expertise in team leadership and process optimization, ensuring streamlined workflows and enhanced service delivery. Looking to transition into new field, leveraging transferable skills to drive success in diverse professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
08.2023 - Current
- Oversaw daily pharmacy operations, ensuring compliance with regulations and policies.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored pharmacy staff on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and accuracy.
- Coordinated with healthcare providers to ensure timely medication dispensing and patient care.
- Developed staff schedules, ensuring adequate coverage for peak service times.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
High School Diploma -
Southland Community School
San Diego, CA06.2018
Skills
- Prescription verification
- Medication dispensing
- Pharmacy management
- Training and mentoring
- Staff management
- Inventory control
- Immunizations
- Medication ordering
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Certification
- Certified pharmacy technicican , walgreens - expires 2027
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
08.2023 - Current
High School Diploma -
Southland Community School