Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jordan Kathleen Nalett

Peoria,AZ

Summary

Seasoned Medical Front Office Coordinator with background in managing patient records, scheduling appointments and coordinating medical services. Strong skills in communication, problem-solving and time management. Demonstrated ability to improve office operations through effective administrative leadership. Committed to providing high-quality care and service for patients and staff members alike.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Front Office Coordinator

Platinum Dermatology Partners/ Arizona Dermatology
12.2023 - 06.2025
  • Maintained accurate patient records in electronic health record system.
  • Performed a variety of clerical duties, such as data entry and scheduling.
  • Resolved customer complaints in a timely manner while ensuring adherence to professional standards.
  • Reconciled account balances after each business day.
  • Greeted patients, answered phones and scheduled appointments.
  • Compiled reports on daily activity in order to monitor workflow efficiency.
  • Assisted in preparing paperwork for medical procedures or treatments performed by the office staff.
  • Processed referrals from primary care physicians to specialists.

Costumer Coordinator

Massage Envy
09.2023 - 05.2024
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Compliance Specialist

Concentric Healthcare Staffing
10.2020 - 08.2023
  • Conducted periodic internal audits to ensure compliance with applicable regulations.
  • Collaborated with external parties, such as hospitals, labs, and travel nurses.
  • Provided guidance to staff on regulatory requirements, policies, and procedures.
  • Maintained accurate records of all activities related to compliance monitoring.

Office Coordinator/ Lead Fingerprint Tech

AMMA/ Nature’s Medicines
09.2019 - 10.2020
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Developed productive working relationships with customers through courteous service via phone or email correspondence.
  • Assisted with special projects as requested from time-to-time by management team.
  • Greeted visitors and directed them to the appropriate area or person.
  • Collaborated closely with staff to effectively smooth and improve office operations.

Special Needs Care Provider

Rise-Above Care Solutions /Arion Care Solutions / One Life Unlimited
08.2016 - 03.2020
  • Developed trusting relationships with clients through active listening skills and compassionate understanding of individual needs.
  • Participated in recreational activities with clients including reading, playing games, going for walks or attending social events.
  • Observed behavioral changes in clients and reported them to the appropriate personnel immediately.
  • Engaged with patients and families to provide emotional support and daily living instruction.

Education

Associate Degree in Nursing - Nursing

Paradise Valley Community College
Phoenix, AZ

GED -

Rio Salado Community College
Phoenix, AZ

Skills

  • Client support
  • Detail-oriented data entry
  • Experience with electronic health record systems
  • Referral coordination
  • Workflow efficiency
  • Administrative support
  • Appointment coordination
  • Cross-functional collaboration
  • Solution development
  • Clear and concise communication
  • Adaptability
  • Multitasking Abilities
  • Attention to detail

References

References are available upon request.

Certification

Certified Fingerprinting Specialist

Timeline

Medical Front Office Coordinator

Platinum Dermatology Partners/ Arizona Dermatology
12.2023 - 06.2025

Costumer Coordinator

Massage Envy
09.2023 - 05.2024

Compliance Specialist

Concentric Healthcare Staffing
10.2020 - 08.2023

Office Coordinator/ Lead Fingerprint Tech

AMMA/ Nature’s Medicines
09.2019 - 10.2020

Special Needs Care Provider

Rise-Above Care Solutions /Arion Care Solutions / One Life Unlimited
08.2016 - 03.2020

Associate Degree in Nursing - Nursing

Paradise Valley Community College

GED -

Rio Salado Community College

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Jordan Kathleen Nalett
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