Jordan Keas
Freeport
Summary
Dynamic retail manager with a proven track record in training and mentoring staff while enhancing customer satisfaction through exceptional service. Skilled in point of sale operations and adept at managing high-pressure situations, successfully fostered relationships that encouraged repeat business and effectively executed new merchandising campaigns.
Overview
5
5
years of professional experience
Work History
Lead Cashier
Nike Factory Store
09.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy,high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Responsible for training new hires in cashier department including cash handling, cash wrap duties, register functions and phone etiquette.
- In addition being apart of the merchandising team, I oversee the execution of new campaigns.
Specialized Consultant
Oakley Vault
09.2022 - 09.2023
- Fostering a culture of genuine engagement with customers by creating authentic experiences.
- Oversaw accountability with all staff members on Leonardo training compliance and meeting individual OPP goals.
- Partnered with store manager on daily reporting for focused KPI's including conversion, average dollar transaction, OPP, LY sales and sales plan.
- Executed new AFA and eyewear campaigns as well as processing weekly spot audits for physical inventory accuracy.
- As a key holding manager responsible for all duties of opening and closing the store.
- Successfully upheld selling behaviors through effective chat ins and in the moment coaching.
Full Time Sales Associate
Banana Republic
09.2021 - 09.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- successfully achieved high attachment rate in signing customers up for loyalty card.
- Maintained visual standers throughout the store as well as helped with shipment product flow.
- responsible for the weekly markdown and promotion executions.
Pharmacy Technician
CVS Pharmacy
08.2020 - 09.2021
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Yukon High School
Yukon, OK05-2020
Skills
- Training and coaching
- Training and mentoring
- Customer assistance
- Point of sale operation
Timeline
Lead Cashier
Nike Factory Store
09.2023 - Current
Specialized Consultant
Oakley Vault
09.2022 - 09.2023
Full Time Sales Associate
Banana Republic
09.2021 - 09.2022
Pharmacy Technician
CVS Pharmacy
08.2020 - 09.2021
High School Diploma -
Yukon High School
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