Jordan Keener
San Diego,California
Summary
Dynamic and reliable professional with a proven track record at HEI Hotels & Resorts, excelling in guest services and maintaining high cleanliness standards. Skilled in effective organization and first aid, I foster teamwork and resolve issues swiftly, enhancing guest satisfaction and team performance. Demonstrated ability to uplift team spirit and efficiency in fast-paced environments.
Offering a friendly demeanor and willingness to learn and grow in fast-paced hospitality setting. Brings understanding of customer service principles and ability to perform physical tasks such as lifting and carrying luggage. Ready to use and develop communication and organizational skills in any roles needed.
Overview
4
4
years of professional experience
Work History
Bellman and Housekeeping Attendant
HEI Hotels & Resorts
06.2023 - 08.2024
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- I gave pool towels and was in charge of washing and folding everything.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Lacrosse Coach
San Diego Lacrosse Academy
01.2021 - 06.2024
- Trained team members in midfield, attack, and defensive positions.
- Promoted sportsmanship among athletes, instilling respect for opponents, officials, teammates, and the game itself.
- Organized practice sessions, exercise and conditioning to improve player performance.
- Fostered a supportive and competitive environment, promoting teamwork and individual growth.
- Evaluated individual player performance throughout the season to identify areas needing improvement or reinforcement during practices or one-on-one sessions.
Education
High School Diploma -
Scripps Ranch High School
San Diego, CA05-2025
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Heavy lifting
- Guest services
- Guest relations
- Effective organization
- First aid training
Timeline
Bellman and Housekeeping Attendant
HEI Hotels & Resorts
06.2023 - 08.2024
Lacrosse Coach
San Diego Lacrosse Academy
01.2021 - 06.2024
High School Diploma -
Scripps Ranch High School
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