Marco Valdez
Boca Raton,FL
Summary
Dynamic hospitality professional with a proven track record at Pier Sixty-Six Hotel & Marina, excelling in guest services and team collaboration. Adept at enhancing guest experiences through effective communication and prompt issue resolution. Skilled in hotel operations and maintaining high cleanliness standards, fostering a welcoming atmosphere for all guests.
Overview
4
4
years of professional experience
Work History
Bellman Attendant
Pier Sixty-Six Hotel & Marina
11.2024 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Notified front desk manager of any guest issues in need of additional attention.
Housekeeping Supervisor
Biltmore Hotel
09.2021 - 01.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
Bachelor of Science - Civil Engineering
Universidad De Oriente
Venezuela12-2017
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Hotel operations
- Guest services
- Guest relations
- Marketing
- Tour guiding
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bellman Attendant
Pier Sixty-Six Hotel & Marina
11.2024 - Current
Housekeeping Supervisor
Biltmore Hotel
09.2021 - 01.2024
Bachelor of Science - Civil Engineering
Universidad De Oriente
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