Jordan L. Keller
Austin ,TX
Summary
Results-driven customer service and sales professional with 5 + years of experience across hospitality, food & beverage, sales strategy, business management, and creative entrepreneurship. Proven ability to drive revenue and deliver exceptional client experiences. Highly effective in team-based environments, consistently meeting or exceeding sales targets, with a strong passion for quality dining and service excellence.
Overview
5
5
years of professional experience
Work History
Representative & Professional Singer
Beyer Entertainment Talent Agency
02.2025 - Current
- Delivered high-energy performances at prestigious venues, including Mastro's Restaurants and MGM Resorts.
- Performed multiple sets at local and national events, ensuring vocal excellence through rigorous rehearsal.
- Traveled to various cities and states to perform at diverse venues, maintaining performance quality.
Server, Catering Team
Chef Adam Serota
Miami, FL
12.2022 - 01.2026
- Executed cooking, food preparation, and on-site assembly for high-end private events, including celebrity, corporate, wedding, and holiday functions.
- Delivered elevated private-dining service by engaging guests, taking orders, and ensuring a seamless luxury experience.
- Collaborated with a team of highly skilled chefs, servers, and bartenders in fast-paced, high-pressure environments.
- Trusted by Chef Adam to assist with operations for sister catering company Game Changing Fuel, providing elite, performance-driven meal plans.
- Supported nutrition-based catering for professional and collegiate athletes, including NFL, MLB, NHL, NBA, MLS, and NCAA championship teams, with time-sensitive deliveries to stadiums, airports, and hotels.
Representative & Resident Singer
The Standard Hotel & Spa, Miami Beach
Miami Beach, FL
03.2024 - 09.2025
- Perform curated live sets weekly, creating an elevated, immersive experience for guests at a premier luxury venue.
- Collaborate with venue management and marketing team to tailor performances and content that align with the brand's upscale, boutique ambiance.
- Uphold consistent vocal excellence and stage presence in a high-visibility, luxury hospitality environment.
Admin. Studio Operations & Sales Manager
Bay Eight Recording Studios
Miami, FL
06.2022 - 09.2025
- Make 75+ outbound sales calls per day to generate leads, follow up, book sessions, and upsell services-personally generating over $500K in sales revenue for the company in three years.
- Manage staff, provide attentive client support, and oversee studios and common areas-ensuring exceptional hospitality and top-tier service at all times.
- Use HubSpot CRM to maintain accurate client records, manage the sales pipeline, and improve lead conversion.
- Manage ongoing communication with artists, managers, A&Rs, and major labels (e.g., Sony, Warner, Universal, Republic, Atlantic, Interscope), handling email correspondence, invoicing, and purchase orders.
Server
Acquolina Italian Restaurant
Weston, FL
06.2021 - 06.2022
- Provided high-quality service in a high-volume, family-style Italian restaurant recognized as a local favorite.
- Offered knowledgeable menu guidance, including specials, wine pairings, and dietary accommodations, to enhance guest experience.
- Collaborated closely with kitchen and front-of-house teams to ensure efficient service and consistent guest satisfaction.
Education
B.M. - Professional Music, concentration in Music Business
Berklee College of Music
Boston, MA01.2021
Skills
- Fine-dining guest service
- Hospitality excellence
- Menu knowledge and food pairing
- Food preparation and plating standards
- Attention to detail
- High-pressure performance
- Guest communication
- Relationship building
- Time management
- Multi-table service
- Team collaboration with kitchen and FOH staff
- Upselling strategies
- Food and beverage sales
- Problem solving
- Service recovery techniques
- Adaptability in fast-paced environments
- Luxury event coordination
- Private dining service
Languages
- English
- Spanish (Intermediate)
Timeline
Representative & Professional Singer
Beyer Entertainment Talent Agency
02.2025 - Current
Representative & Resident Singer
The Standard Hotel & Spa, Miami Beach
03.2024 - 09.2025
Server, Catering Team
Chef Adam Serota
12.2022 - 01.2026
Admin. Studio Operations & Sales Manager
Bay Eight Recording Studios
06.2022 - 09.2025
Server
Acquolina Italian Restaurant
06.2021 - 06.2022
B.M. - Professional Music, concentration in Music Business
Berklee College of Music