Jordan Key
San Antonio,TX
Summary
Eager to begin a career with an organization that serves the United States, Department of Defense, and the various supporting U.S. government agencies. Demonstrated research, analysis, communications, critical thinking, collaboration, and briefing skills whilst acquiring my Global Affairs degree; skills desired for a career in government and national defense. Raised with military values and incorporate integrity, resilience, flexibility and discipline throughout my personal and professional life.
Overview
7
7
years of professional experience
Work History
Personal Shopper
H-E-B
Boerne, TX
10.2020 - Current
- Team player, developed and reinforced fundamental workplace relationships with store department management teams, and customers shopping in-person throughout the store.
- Consulted with management personnel to provide updates on client orders; ensured possible risk and errors for online orders were corrected in a timely manner myself or management with access to advanced controls of store system and programs.
- Delivered exceptional customer service face-to-face and over the phone, further ensuring merchandise is shopped, packed, assessed, and completed in accordance with industry standards, adhering to risk and compliance policies and procedures.
Apparel Sales Associate
Dick’s Sporting Goods
San Antonio, TX
11.2019 - 12.2021
- Identified in-person and over the phone customer inquiries and further provided advice and solutions of store sports products and services tailored to their needs.
- Operated cash registers and finalized customer 'point of sale' (POS) transactions.
- Processed refunds, store-credits, and in-store exchanges of store products and services.
- Utilized store product knowledge, sales expertise, and customer relation skills to drive substantial sales increase of in-store products and services.
Brand Representative
Hollister
San Antonio, TX
11.2017 - 09.2020
- Priced and stocked store products and services in advance, further prepared in-store displays of sales.
- Cultivated customer service expertise in-person and fostered professional team-based workplace environment with fellow brand representatives, stock associates, store leaders, and customers.
- Ensured online orders were fulfilled through utilization of cloud software and further maintained control of the online fulfillment process in-store.
- Tracked daily 'ship-from-store' (SFS) data to monitor progress and further develop analytical techniques towards improvement of fulfillment processing of online orders.
Host
Outback Steakhouse
San Antonio, TX
02.2019 - 07.2019
- Directly addressed customer dining requests and inquiries in-person and over the phone.
- Conducted cleaning and maintenance procedures of dining areas, following dining sanitation standards of the restaurant.
- Coordinated with front-of-house and back-of-house staff towards developments of impending dining party events to further maximize preparation, productivity, and guest satisfaction.
- Performed light administrative duties such as filing documents and taking messages for the restaurant.
Education
Bachelor of Arts (B.A.) - Global Affairs
University of Texas At San Antonio (UTSA)
San Antonio, Texas05-2023
General Education -
San Antonio College
San Antonio, Texas01.2019
Skills
- Microsoft Office (Excel, Powerpoint, Word, Outlook, OneNote)
- Analytical
- Research Abilities
- Decision Making
- Problem Solving
- Customer Service
- Critical Thinking
- Communication
- Team Collaboration
Extracurriculars
• Completed eight credit hours of German with a cumulative 3.0 GPA
• Assistant Officer of the Global Intelligence Association (GIA), UTSA
• Membership of Tau Kappa Epsilon (TKE) Social Fraternity, UTSA
• Completed 160 total hours of Community Service at Guam Adventist Academy, 2013 – 2017
• Class Senator Representative at Guam Adventist Academy, 2015 - 2017
• Student Council Board member at Guam Adventist Academy, 2015 - 2017
• Awarded Fort George G. Meade Saturday Scholars Program for Excellence, 2008
Affiliations
Assistant Fair Oaks Curbside Store Manager Cody Macha
(361) 218-4435
codymacha@gmail.com
Yes to Contact
Dick's Sporting Goods Store Manager Rebecca Zweifel
(210) 558-3444
rebecca.zweifel@dcsg.com
Yes to Contact
Hollister at La Cantera Store Manager Matthew Bryer
(210) 232-8579
matthewbryer@ymail.com
Yes to Contact
Timeline
Personal Shopper
H-E-B
10.2020 - Current
Apparel Sales Associate
Dick’s Sporting Goods
11.2019 - 12.2021
Host
Outback Steakhouse
02.2019 - 07.2019
Brand Representative
Hollister
11.2017 - 09.2020
Bachelor of Arts (B.A.) - Global Affairs
University of Texas At San Antonio (UTSA)
General Education -
San Antonio College