Jordan King
Moreno Valley,CA
Summary
Proficient Customer Service Representative seeking a position in a stable company where I can best showcase and improve my skills. Proven communication skills and extensive product knowledge ensure each customer receives outstanding service delivered in a professional and friendly manner. Motivated team player with a proven track record of providing quality services for customer while maintaining a high level of accuracy and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Maintenance Servicer
Riverside Transit Agency
Moreno Valley
03.2024 - 08.2024
- Maintained safe driving habits to protect property and general public on roadways.
- Kept shuttle and reception areas clean and organized.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
Server
At Your Service Catering
01.2021 - 01.2024
- Ensure the timely delivery of food and beverages, as well as clean before and after customers
- Provide customer service and ensuring customers are satisfied.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Packer
Sam’s Club
02.2022 - 01.2023
- Assigned to a particular area to retrieve items needed for shipping
- Operated the CR forklift as a certified picker
- Check that the items are in good condition and wrap them securely and package for shipping.
- Tracked inventories and input equipment counts into warehouse databases.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Arranged items on pallets according to size and weight.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Courtesy Clerk
Stater Bros
03.2020 - 11.2020
- Retrieve and replenish carts
- Assist customers to their cars
- Maintain the parking lot and keeping it clear of all trash and debris
- Took unwanted items from checkout to proper location.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Escorted customers to desired merchandise location.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
After School Support
Think Together
09.2019 - 01.2020
- Provide extended after school care for the youth, assist with homework, and ensure child safety.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Riverside County Education Academy
Moreno Valley, CA01.2018
Skills
- Proficient in customer service
- Excellent communication skills
- Extensive product knowledge
- Motivated team player
- Quality service delivery
- Accuracy and attention to detail
- Forklift operation (CR forklift certified)
- Packaging and shipping
- Food and beverage delivery
- Customer satisfaction
- Cart retrieval and replenishment
- Parking lot maintenance
- After school care
- Homework assistance
- Child safety
- Leadership skills
- Inventory Management
- Maintenance and Repair
- Following safety practices
- Safety Management
Leadership Experience
I am a youth advisor at my church and have served in that capacity since 2017. I volunteer as an assistant football coach for the youth pop warner football team.
References
Eric Brown, Mama T’s Food for the Soul, (951) 312-0290
Certification
- Class B
- P Endorsement
- Air brakes
Timeline
Maintenance Servicer
Riverside Transit Agency
03.2024 - 08.2024
Packer
Sam’s Club
02.2022 - 01.2023
Server
At Your Service Catering
01.2021 - 01.2024
Courtesy Clerk
Stater Bros
03.2020 - 11.2020
After School Support
Think Together
09.2019 - 01.2020
High School Diploma -
Riverside County Education Academy
- Class B
- P Endorsement
- Air brakes
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