Summary
Overview
Work History
Education
Skills
Timeline
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Jordan King

Plainfield,IL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience

Work History

Bartender/Server

Fiamme Naperville
04.2013 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, and setting up for incoming shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Assistant Artistic Director/Office Manager

A Step Above Dance Academy
10.2012 - Current


  • Contributed creatively to costumes, and lighting elements, helping to shape the overall aesthetic of end of year recitals.
  • Streamlined rehearsal processes and schedules for more efficient use of time and resources, resulting in better studio flow and payroll costs.
  • Coordinated specialty camps' scheduling and logistics, ensuring smooth and engaging experiences to retain student enrollment.
  • Choreographed eight or more dances a year, resulting in multiple National titles.
  • Increased community outreach efforts by organizing Open House events and collaborations with local businesses.
  • Maintained open lines of communication between all departments within the studio, fostering collaboration towards shared goals.
  • Managed audition processes, maintaining organized systems for applicant tracking and communication throughout the casting process.
  • Mentored students through workshops, masterclasses, and one-on-one coaching sessions to foster their growth in the field.
  • Assisted with budget management, ensuring responsible allocation of funds for various needs.
  • Spearheaded fundraising efforts by identifying potential opportunities to secure financial support for the company and individual dance families.
  • Fostered a positive work environment for dance families and staff, addressing concerns and mediating conflicts when necessary.
  • Oversaw production schedules, ensuring timely completion of tasks while maintaining high artistic standards.
  • Implemented artistic vision to give art purpose and meaning.
  • Directed photo shoots for print and digital media.
  • Collaborated with marketing and advertising teams to maintain brand consistency across campaigns.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Implemented and executed new and existing client intake and registration processes.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balance of 400+ accounts.
  • Oversaw studio wide costume inventory of multiple companies simultaneously by ordering, stocking and organizing over 600+ costumes and tracked shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Education

Certificate - Paralegal Studies

College of DuPage
Glen Ellyn, IL
05.2025

Bachelor of Fine Arts - Visual And Performing Arts

Northern Illinois University
DeKalb, IL
05.2016

Skills

  • Strong multitasking
  • Highly reliable
  • Clear and effective verbal and written communication
  • Patience and Tolerance
  • Outgoing Personality
  • Customer service expertise
  • Organizational ability
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Honest and Dependable
  • Collaboration and Teamwork

Timeline

Bartender/Server

Fiamme Naperville
04.2013 - Current

Assistant Artistic Director/Office Manager

A Step Above Dance Academy
10.2012 - Current

Certificate - Paralegal Studies

College of DuPage

Bachelor of Fine Arts - Visual And Performing Arts

Northern Illinois University

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Jordan King