Jordan Lajara
NEWBRITAIN,CT
Summary
Dedicated team leader known for fostering collaboration and enhancing operational efficiency. Expertise in inventory management and staff training contributes to improved service quality and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Starbucks Team Leader
Waterford Hotel Group
09.2025 - Current
- Developed and maintained expert knowledge of coffee brewing techniques and equipment.
- Enhanced beverage quality by implementing standardized preparation processes.
- Led initiatives to improve customer experience through efficient service delivery.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Resolved customer complaints effectively, promoting a positive store atmosphere and repeat business.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Food and Beverage Supervisor
Waterford Hotel Group
08.2022 - Current
- Supervised daily operations of food and beverage service ensuring high-quality standards.
- Trained and mentored staff on service protocols and customer engagement strategies.
- Coordinated inventory management, reducing waste through effective stock control procedures.
- Implemented upselling techniques, enhancing guest satisfaction and increasing revenue streams.
- Developed staff schedules to optimize labor efficiency during peak service hours.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Bartender
Waterford Hotel Group
12.2019 - Current
- Crafted unique cocktails and beverages tailored to guest preferences.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on drink preparation techniques and service standards.
- Led team meetings to discuss strategies for improving customer experience and sales.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Restaurant Server
Waterford Hotel Group
10.2017 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently in a fast-paced environment, enhancing workflow and service speed.
- Trained new staff on restaurant protocols and best practices, fostering team cohesion and performance.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions effectively.
Starbucks Supervisor
Waterford Hotel Group
02.2025 - 09.2025
- Supervised daily operations to ensure high-quality guest experiences and satisfaction.
- Trained and mentored staff on service excellence and operational standards.
- Implemented process improvements to enhance efficiency and reduce wait times.
- Managed inventory control, ensuring optimal stock levels for seamless service delivery.
- Assisted in training new baristas on proper beverage preparation techniques and customer service standards.
- Implemented inventory management practices to track stock levels and minimize waste.
- Collaborated with team members to streamline workflows during peak hours for efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and retention through effective communication skills.
Front Office Supervisor
Waterford Hotel Group
10.2021 - 04.2022
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored junior staff on customer service protocols and hotel policies.
- Implemented process improvements to enhance operational efficiency in front desk functions.
- Coordinated scheduling of front office staff to optimize coverage during peak periods.
- Monitored performance metrics to drive continuous improvement initiatives within the front office team.
Busser
Waterford Hotel Group
02.2016 - 01.2019
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables, ensuring efficient service flow.
- Collaborated with kitchen staff to expedite food delivery and minimize wait times.
- Monitored inventory levels of dining supplies, notifying management of shortages.
Education
High School Diploma -
New Britain High School
New Britain, CTSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Waste reduction
- Cost control
- Scheduling staff
- Inventory management
- Staff supervision
- Cost reduction
- Vendor negotiations
- Work area inspection
Accomplishments
- 2023 Hartford Marriott Downtown Associate of the Year
- 2023 Waterford Hotel Group Associate of the Year
Timeline
Starbucks Team Leader
Waterford Hotel Group
09.2025 - Current
Starbucks Supervisor
Waterford Hotel Group
02.2025 - 09.2025
Food and Beverage Supervisor
Waterford Hotel Group
08.2022 - Current
Front Office Supervisor
Waterford Hotel Group
10.2021 - 04.2022
Bartender
Waterford Hotel Group
12.2019 - Current
Restaurant Server
Waterford Hotel Group
10.2017 - Current
Busser
Waterford Hotel Group
02.2016 - 01.2019
High School Diploma -
New Britain High School