Jordan Lam
Grand Ledge,MI
Summary
Dynamic Customer Service Representative with a proven track record at McDonald's, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry, I efficiently handled escalated calls, ensuring satisfactory outcomes for both customers and the company, fostering a positive service environment.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
McDonald's
11.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Veterinary Medicine
Lansing Community College
05-2027
High School Diploma -
Grand Ledge High School
Grand Ledge, MI07-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Customer Service Representative
McDonald's
11.2022 - 02.2024
No Degree - Veterinary Medicine
Lansing Community College
High School Diploma -
Grand Ledge High School
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