Jordan Lauch
Burlington,United States
Summary
Dynamic Customer Service Specialist with over 11 years of experience, dedicated to enhancing customer satisfaction through effective assistance and insightful problem-solving. A proactive team player with a keen ability to thrive under pressure, committed to creating positive experiences that foster loyalty and trust. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
9
9
years of professional experience
Work History
Server
Barleycorns
Florence, KY
06.2025 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in training new staff on restaurant policies and procedures.
- Monitored inventory levels and communicated needs to management effectively.
Customer Service Specialist
Citi Bank
Burlington, Kentucky
10.2022 - 02.2025
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions. Directed phone calls to shorten service time and steer conversations towards targeted solutions.
- Engaged with customers to understand needs, resolve issues, and answer product questions
Head Summer Camp Counselor/Bunk Counselor
Camp Cedar
Casco, Maine
06.2018 - 09.2022
- Supervised campers to facilitate sharing of experiences, talents, and skills.
- Planned and oversaw special activities and events at Camp Cedar.
- Used established de-escalation techniques to resolve issues immediately and calmly.
Barista
Starbucks
Florence, Kentucky
09.2021 - 05.2022
- Prepared and served a variety of coffee beverages to customers.
- Assisted customers with menu selections and provided product recommendations.
Student Manager/Student Lead
Ohio State Dining Services
Columbus, Ohio
09.2016 - 05.2021
- Supervised assistants to ensure adherence to team policies and work quality standards.
- Conducted interviews using probing questions to aid in information recall.
- Managed food service staff to maintain kitchen efficiency and quality service.
Education
Bachelor of Arts -
The Ohio State University
Columbus12.2020
Skills
- Microsoft Office
- Ability to Work Under Pressure
- Customer Service
- Communication Skills
- Problem Solving
- Efficiency
- Team Collaboration
- Customer service
- Problem solving
Timeline
Server
Barleycorns
06.2025 - Current
Customer Service Specialist
Citi Bank
10.2022 - 02.2025
Barista
Starbucks
09.2021 - 05.2022
Head Summer Camp Counselor/Bunk Counselor
Camp Cedar
06.2018 - 09.2022
Student Manager/Student Lead
Ohio State Dining Services
09.2016 - 05.2021
Bachelor of Arts -
The Ohio State University
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