Jordan Ledger
Zeeland,MI
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Michigan ENT And Allergy Specialist
03.2017 - Current
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Documented patient information in EMR and prepared paperwork.
- Assisted physicians and nurses with clinical procedures.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Medical Assistant
Allendale Family Practice
06.2016 - 03.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant Extern
Mercy Health Physician Partners
01.2016 - 03.2016
- Obtained client medical history, medication information, symptoms and allergies.
- Collected histories, vitals and current complaints via patient interviews.
- Collected and documented patient medical information such as blood pressure and weight.
- Welcomed patients and inquired about wellbeing since last treatment.
- Obtained accurate medical histories from patients, highlighting critical information.
Education
Associate of Applied Science - Medical Assisting
Davenport University
Grand Rapids, MI05.2016
Skills
- Clinical and Operational Judgement
- Patient Relations
- Social Perceptiveness
- Examination Preparation
- Treatment Room Preparation
- Updating Medical Records
- Operating EKG Equipment
- Punch Biopsies
- Medical History Collection
- Lab Specimens and Collections
- Sterile Processing
- Proper Sterilization Techniques
- Inventory and Supply Management
- Recording Vital Signs
- Medical Terminology
Certification
- CMA - Certified Medical Assistant
- BLS Certified
- CPR Certified
Timeline
Lead Medical Assistant
Michigan ENT And Allergy Specialist
03.2017 - Current
Medical Assistant
Allendale Family Practice
06.2016 - 03.2017
Medical Assistant Extern
Mercy Health Physician Partners
01.2016 - 03.2016
Associate of Applied Science - Medical Assisting
Davenport University
- CMA - Certified Medical Assistant
- BLS Certified
- CPR Certified
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