Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kellie Kiefer

Perrysburg,OH

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

Promedica Family Physicians-Rossford
Rossford, Ohio
12.2015 - Current
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Documented patient information in EMR and prepared paperwork for providers.
  • Assisted physicians and nurses with clinical procedures such as minor surgeries.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Documented vital signs and health history for patients in clinic.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Billing Specialist/Lead Clinical

Promedica Family Physicians-River Road
Perrysburg, Ohio
03.1992 - 12.2015
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Responded to customer concerns and questions on daily basis.
  • Monitored outstanding invoices and performed collections duties.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.

Education

ABR-OE - Medical Assisting

AAMA
Online
03.2015

High School Diploma -

Rossford High School
Rossford Ohio
06.1992

Skills

  • Coordinating Drug Refills
  • Completing Insurance Forms
  • Patient Relations
  • Multi-Line Telephone System Operation
  • Problem Anticipation and Resolution
  • Wound Care
  • Operating EKG Equipment
  • Clinical and Operational Judgement
  • Medical Histories and Vital Statistics
  • Medical Coding
  • Inventory and Supply Management
  • Charting Expertise
  • Recording Vital Signs
  • HIPAA Compliance
  • Examination Preparation
  • Updating Medical Records
  • Cleaning and Organizing
  • EMR Systems
  • Operational Standards
  • Lab Specimens and Collections
  • Electronic Charting
  • Family Medicine
  • Injection Administration
  • Medical History Collection

Certification

  • CMA - Certified Medical Assistant

Timeline

Lead Medical Assistant

Promedica Family Physicians-Rossford
12.2015 - Current

Billing Specialist/Lead Clinical

Promedica Family Physicians-River Road
03.1992 - 12.2015

ABR-OE - Medical Assisting

AAMA

High School Diploma -

Rossford High School

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