Jordan Long
Ellicott City,USA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Beautiful Smiles DC
Washington, DC, USA
01.2021 - Current
- Facilitated accurate entry of patient insurance details into electronic health record systems.
- Monitored changes in insurance policies or products that may impact company procedures.
- Utilized various online tools and resources to streamline verification process, such as insurer portals or electronic health record systems.
- Contacted various insurance companies to gather detailed policy information and to confirm patient coverage & benefits.
- Resolved any discrepancies or issues related to patient insurance information or claims processing.
Shift Supervisor & Barista Trainer
Starbucks
Burtonsville, Maryland
06.2016 - 07.2021
- Identified and resolved conflicts between workers to promote teamwork.
- Executed cash management duties with POS and shift reports; counted registers and made deposits.
- Responded to all customer concerns or issues promptly and professionally.
- Assessed team performance to encourage productivity.
- Managed and monitored inventory levels using company systems and guidelines to reduce loss.
- Assigned tasks to employees based on their skills and abilities.
- Trained new staff members on job duties and company policies.
- Scheduled employee breaks according to labor laws and company policy.
- Ensured cleanliness of store throughout shift, including restrooms and dining area.
- Completed daily paperwork, including sales reports and employee performance evaluations.
- Prevented accidents with consistent safety leadership, removing hazards, and encouraging safe behaviors.
Office Manager
Dental Town DC
Washington, DC
09.2018 - 05.2019
- Implemented efficient filing systems for paper and electronic documents.
- Collaborated with administrative staff on billing, accounts payable, and other financial tasks.
- Maintained clean and organized workspace to promote productivity.
- Trained new employees on company policies, procedures, and software systems.
- Oversaw daily office operations and ensured smooth workflow.
- Kept paperwork updated with internal standards and legal requirements.
- Answered phones at the front desk and scheduled appointments for recall & unscheduled treatment.
Insurance Coordinator
Natural Dentist Associates
Rockville, Maryland
11.2017 - 09.2018
- Verified type of insurance coverage, funding type and general eligibility.
- Calculated patients' costs for services rendered and collected required payments.
- Prepared patient documents with clear explanations of insurance coverage, benefits and insurance company policies.
- Managed documentation of new insurance policies and customer claims.
- Reviewed insurance coverage to calculate policy limits.
- Facilitated training sessions for staff on insurance policies to enhance workplace knowledge.
- Coordinated with healthcare providers to ensure accurate coding for insurance claims submissions.
Skills
- Customer Service
- Proficient in Dentrix
- Attention to Detail
- HIPAA Compliance
- Time Management
- Inventory Management
- Coordination & Scheduling
- Billing
- Insurance Coverage Verification
- Cash Handling
- Organizational Skills
- Problem-solving Skills
Timeline
Insurance Verification Specialist
Beautiful Smiles DC
01.2021 - Current
Office Manager
Dental Town DC
09.2018 - 05.2019
Insurance Coordinator
Natural Dentist Associates
11.2017 - 09.2018
Shift Supervisor & Barista Trainer
Starbucks
06.2016 - 07.2021