Jordan Mani
Tractor Supply Company
El Cajon,California
5
years of professional experience
Dedicated and professional customer service specialist with experience as both a Sales Manager and Medical Receptionist. Skilled in customer relations, team leadership, scheduling, communication, administrative support, and handling fast-paced environments. Known for providing excellent service, maintaining organization, and building positive relationships with customers, patients, and coworkers. Adaptable, dependable, and committed to achieving goals while creating a welcoming and professional experience.
Work History
Assistant Sales Manager
1 Year 7 Months- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Collaborated with management to implement promotional events
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Improved employee morale through regular communication of expectations, goals, and performance feedback.
- Contributed to reaching monthly sales targets by identifying opportunities to upsell or cross-sell products
- Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Executed effective merchandising strategies to optimize product visibility and drive sales.
- Assisted in training and onboarding new sales associates
Medical Receptionist/Patient Referral Coordinator
2 Years 9 Months- Managed patient scheduling and coordinated appointments
- Processed insurance claims and verified patient eligibility for services.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Improved accuracy of patient data with meticulous record-keeping.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Assistant Manager
8 Months- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma
Skills
Sales goals
Sales quotas
New hire onboarding
Performance metrics
Team building and development
Data reporting
Time management
Timeline
Assistant Sales Manager
Tractor Supply Company
03.2024 - 10.2025Read More
Medical Receptionist/Patient Referral Coordinator
Patricia K. Deckert DO
05.2021 - 02.2024Read More
Assistant Manager
Alpine Feed and Supply
05.2020 - 01.2021Read More
El Capitan Highschool
High School Diploma
Read More