Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Jordan Martin

Petersburg

Summary

A manager with a dynamic approach to leadership in the food service industry, leveraging expertise in team management and customer service to drive operational excellence. With hands-on experience in store management and food handling, I excel in enhancing team collaboration and boosting sales. Passionate about fostering a positive customer experience, and eager to implement innovative strategies for growth.

Overview

2
2
years of professional experience

Work History

General Manager

Dominos's Pizza
09.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse group of team members, working with them to increase their productivity, skills, and knowledge of core values.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.

Team Manager

Panera Bread
08.2023 - 09.2024
  • Led a team of 15 to improve operations and boost customer satisfaction at Panera Bread
  • Implemented efficiency measures, reducing wait times and increasing sales
  • Managed food costs by counting inventory weekly, achieving VTS goal of 2.3
  • Enhanced operational efficiency through strategic planning and team collaboration

Shift Manager

Marco's Pizza
05.2023 - 09.2024
  • Lead shift operations, ensuring quality and efficiency in pizza preparation and customer service
  • Oversee team performance, fostering a collaborative environment for optimal productivity
  • Manage inventory and supplies, reducing waste and maintaining cost-effectiveness
  • Resolve customer issues promptly, enhancing satisfaction and loyalty
  • Train new staff, improving team skills and operational consistency

Manager/Server

Applebee's
11.2022 - 05.2023
  • Serve guests efficiently, ensuring satisfaction and repeat visits through attentive service
  • Manage high-volume shifts, improving table turnover and enhancing customer experience
  • Collaborate with kitchen staff to deliver timely and accurate orders, boosting team efficiency
  • Resolve customer complaints promptly, maintaining a positive dining atmosphere
  • Upsell menu items effectively, contributing to increased sales and revenue growth

Education

High School Diploma -

Chhs
Colonial Heights, VA

Skills

  • Serving
  • Restaurant Management
  • POS
  • Upselling
  • Food Handling
  • Team Management
  • Food Preparation
  • Food Safety
  • Communication
  • Microsoft Office
  • Cash Handling
  • Store Management
  • Leadership
  • Sales
  • Customer Service
  • Hospitality
  • Supervising

Timeline

General Manager

Dominos's Pizza
09.2024 - Current

Team Manager

Panera Bread
08.2023 - 09.2024

Shift Manager

Marco's Pizza
05.2023 - 09.2024

Manager/Server

Applebee's
11.2022 - 05.2023

High School Diploma -

Chhs

Similar Profiles

CREATE PROFILE
Jordan Martin