Jordan Mbikayi
Raleigh,NC
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Results-driven, accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Radeas.
Overview
4
4
years of professional experience
Work History
Team Leader
Radeas Labs
Wake Forest, NC
10.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led team members while providing exceptional customer service.
Server
Brookdale Assisted Living
Raleigh , NC
02.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Diploma -
Southeast High School, Raleigh, NC
Raleigh, NC06.2020
Skills
- Staff Training
- Evaluating Employee Work
- Issue Resolution
- Team Check-Ins
- Teamwork and Collaboration
- Service Level Agreements
- Work Planning and Prioritization
- Continuous Professional Improvement
Site Visits
- Job Assignments
- Overcoming Obstacles
- Effective Customer Service
Timeline
Team Leader
Radeas Labs
10.2020 - Current
Server
Brookdale Assisted Living
02.2020 - Current
Diploma -
Southeast High School, Raleigh, NC
Similar Profiles
EBONY BOLLINGEBONY BOLLING
Specimen Collector at Radeas LabSpecimen Collector at Radeas Lab
Christina RavanesChristina Ravanes
Collector- PRN at RadeasCollector- PRN at Radeas
MALLORY SIMPSONMALLORY SIMPSON
Sales Manager at Radeas LLCSales Manager at Radeas LLC