Summary
Overview
Work History
Education
Skills
Timeline
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Jordan McClung

Palm Harbor

Summary

Job seeker with a proven track record of meeting organizational needs through consistent and organized practices. Expertise in high-pressure environments and adaptability to new challenges, enhancing brand reputation. Experienced customer service representative with a strong ability to build rapport and maintain customer satisfaction. Results-driven professional focused on cultivating partnerships and contributing to business growth.

Overview

6
6
years of professional experience

Work History

Game Master

Escape Thrill
Clearwater
01.2023 - Current
  • Monitored player activity to identify cheating and disruptive behavior, enforcing game rules as needed.
  • Troubleshot customer issues related to gameplay, system performance, and connectivity challenges.
  • Assisted customers with account setup, billing inquiries, and various service requests.
  • Maintained comprehensive knowledge of all games to provide accurate information and guidance.
  • Enforced policies for player safety, harassment prevention, and age verification.
  • Evaluated customer inquiries related to game features, functions, bugs and updates.
  • Provided guidance and advice to customers regarding best practices while playing games.
  • Developed strategies for improving customer satisfaction levels with existing products.
  • Resolved customer complaints regarding gameplay or account issues in a timely manner.
  • Delivered timely and accurate direction to keep game moving and players interested and engaged.

Server/Hostess

Vetture’s Pizzeria and Italian Restaurant
Palm Harbor
01.2019 - 12.2021
  • Explained menu items by detailing ingredients and cooking methods upon request.
  • Greeted customers, answered questions, and recommended specials to boost sales.
  • Maintained professional demeanor to encourage inquiries and facilitate order placements.
  • Circulated within assigned areas to assess customer needs during peak hours.
  • Operated POS terminals to input orders, split bills, and calculate totals accurately.
  • Prepared checks by itemizing total meal costs and applicable taxes.
  • Demonstrated adaptability in high-volume environments while prioritizing tasks effectively.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained records of transactions made during shift as required by law or company policy.

Education

High School Diploma -

Enterprise Charter Highschool
Clearwater, FL
12.2021

Skills

  • Customer support
  • Time management
  • Housekeeping
  • Continuous learning mindset
  • Policy enforcement
  • Team collaboration

Timeline

Game Master

Escape Thrill
01.2023 - Current

Server/Hostess

Vetture’s Pizzeria and Italian Restaurant
01.2019 - 12.2021

High School Diploma -

Enterprise Charter Highschool

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