Jordan McDaniel
West Columbia,SC
Summary
Results-driven Department Manager with expertise in operations coordination, problem-solving, and team leadership. Proven track record in enhancing safety protocols and improving customer relationships, contributing to seamless departmental operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Manager
Floor and Decor
Columbia, SC
05.2021 - Current
- Managed daily operations and ensured team alignment with department goals.
- Coordinated employee schedules and maintained staffing levels for efficiency.
- Monitored inventory levels and facilitated timely replenishment of supplies.
- Implemented safety protocols to enhance workplace security for all employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Performed opening and closing duties as part of management team and handled cash management.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
Education
High School Diploma -
James Island Charter High School
James Island SC01-2004
Skills
- Customer relationship management
- Operations coordination
- Staff scheduling
- Cash handling
- Team leadership
- Safety compliance
- Department leadership
Certification
- Power equipment certified on multiple machines.
Accomplishments
- Customer care all star.
- Top gun award winner for outstanding performance in the region.
Timeline
Department Manager
Floor and Decor
05.2021 - Current
High School Diploma -
James Island Charter High School