Jordan Mitchell
Quakertown,PA
Summary
Worked with customer service for just over 2 years. I've been recognized for having friendly and encouraging attitudes towards customers and associates alike. Very friendly and ongoing to help de escalate and/or resolve any problems or situations that may transpire.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Assistant Manager
Hot Topic
11.2023 - 11.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Quakertown Community Senior High School
Quakertown, PA06-2022
Skills
- Point of sale systems
- Sales closing
- Guest services
- MS office proficiency
- Complaint escalation
- Inbound and outbound calling
- Customer service
- Refunds processing
- Safety regulations
- Inventory control
- Team collaboration
- Complaint handling
Music, Technology, Cars
I've been very passionate for many years on music and cars. They have practically defined most of my life and has been a passion of mine for as long as I can remember. I served in my high school's marching band and jazz band, including choir and select choir groups. My father has worked with me with cars for a while now and have a lot to work on and a lot to bring when it comes to maintenance and repair.
Timeline
Assistant Manager
Hot Topic
11.2023 - 11.2023
Customer Service Associate
Wawa
08.2022 - Current
High School Diploma -
Quakertown Community Senior High School
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