Jordan Molina
Kissimmee,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. With 6+ years of work experience. Aiming to leverage a proven knowledge of customer satisfaction, complaint resolution, and quality control skills to successfully fill the role at your company. Frequently praised as hard-working by other peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
CVS Pharmacy Health
Kissimmee , United States
11.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
ASSISTANT MANAGER
Zaxbys
Kissimmee , FL
01.2015 - 12.2021
- Provided excellent customer service in high volume environment
- Motivated team members to achieve peak productivity and performance
- Provided top service to clients with consistent and concise communication
- Taught, managed and provided positive and constructive feedback
- Supported store to meet and exceed store financial goals.
- Executed store opening and closing procedures and recovery
- Identified training and development opportunities that assisted direct reports in achieving enhanced performance
- Assumed certain management responsibilities in absence of Store Manager
- Communicated any variances to Company standards to Store Manager
- Upheld positive associate relations that led to engagement in brand and team
- Supervised staff in daily store maintenance and ensured professional housekeeping standards within store
- Served food in correct portions by adhering to production records and standardized recipes
- Assisted GM in recruiting, developing, training and retained effective Team Members
- Handled complaints in professional and positive manner.
- Played active role in employee development and talent selection
- Resolved employee conflicts and promoted positive culture within restaurant
- Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
- Assist with performance reviews and mentor and develop team members
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Associate of Arts - Information Technology
Valencia College
Orlando, FL05.2020
Skills
- Financial Management
- Staff Management
- Sales and marketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
CVS Pharmacy Health
11.2021 - Current
ASSISTANT MANAGER
Zaxbys
01.2015 - 12.2021
Associate of Arts - Information Technology
Valencia College
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