Jordan Montano
Irvine
Summary
Dedicated professional with years of experience in high-volume, fast-paced environments. Proven track record of delivering exceptional customer service and creating a welcoming, highly organized atmosphere for customers/clients. Strong background in de-escalating complex customer complaints. Skilled in strategic planning, problem-solving, and adapting to dynamic situations. Detail-oriented and proficient in managing high-volume calls, scheduling appointments.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Leslie's Pool Supplies
Tustin, CA
04.2021 - 07.2025
- Greeted and assisted 50-75+ daily visitors, providing a warm, professional first impression
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Coordinated scheduling and delegated assignments to meet coverage standards and enhance store services.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Collaborated on designing product displays to increase customer engagement and sales.
- Handled calls daily and scheduled tech appointments for equipment installments
- Managed opening and closing procedures of the store
- Executed weekly price assignments
Education
No Degree - Film And Digital Media
Irvine Valley College - Present
Irvine, CAHigh School Diploma -
Northwood High School
Irvine, CA06-2021
Skills
- Customer Service
- Conflict Resolution
- Active Listening
- Patience
- Product Knowledge
- Time Management
- Teamwork
- Upselling
Interests
Writing, Reading, Sports, Film, Cooking, Music
Timeline
Assistant Manager
Leslie's Pool Supplies
04.2021 - 07.2025
No Degree - Film And Digital Media
Irvine Valley College - Present
High School Diploma -
Northwood High School