Jordan Montoya
Rio Rancho,NM
Summary
Results-driven management professional with 7 years of experience in logistics and customer service. Known for improving operations and enhancing customer satisfaction in fast-paced environments. Strong background in business management with a natural talent for problem-solving and effective communication. Committed to teamwork and delivering exceptional service. Hardworking employee enthusiastic about learning the ins and outs of the customer service and management field. Always seeking opportunities to acquire new skills and contribute to group success. Brings strong administrative, relationship-building, and problem-solving abilities to any organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Class A CDL Driver
RNDC
09.2023 - Current
- Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Contributed to team success by collaborating with dispatchers, warehouse staff, and other drivers to optimize performance.
- Exemplified commitment to company values by consistently upholding ethical conduct, professionalism, and a customer-centric approach while performing daily duties as a Class A CDL driver.
- Operated vehicles with capacities as high as 48,000 pounds with 0 incidents.
Operations Manager
FedEx Ground
09.2020 - 05.2023
- Supervisor, Operations Coordinator, as well as Management and Retainment of Commercial accounts
- Operation of a Contracted Service Provider within FedEx, FMCSA, and State Guidelines
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
AMHS Technician/Team Lead
Intel Corporation
08.2018 - 09.2020
- Full Repair, Diagnostics, and operation of the Automated Material Handling Systems (AMHS)
- Repair and Maintenance of OHV (Over Head Vehicles) Material Delivery Vehicles (MDV) Material Stocker Systems (MSS)
- Full training and management of a 5 member crew
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Class A in Commercial Drivers License - Commercial Driver's License (CDL)
Central New Mexico Community College
Albuquerque, NM08.2023
Business Administration -
Central New Mexico Community College
Albuquerque, NM01.2017
G.E.D -
Central New Mexico Community College
Albuquerque, NM01.2016
Skills
- Customer service
- Troubleshooting
- Commercial Driving
- Field Service
- Mechanic Experience
- Freight Experience
- Service Technician Experience
- Logistics
- Leadership Experience
- Management Experience
- Employee relations
- Sales
- Computer skills
- Microsoft Office
- Profit & loss
- NetSuite
- Negotiation
- Leadership
- Warehouse management system
- Supervising experience
- Customer Relations
- Problem-Solving
- Customer-focused
- Training and mentoring
- Adherence to high customer service standards
- Exceptional interpersonal communication
Accomplishments
- Supervised team of 25 staff members.
- Achieved consistent Customer Retention by using Customer Interaction with accuracy and efficiency.
Certification
- Driver's License, CDL A
- Doubles/Triples Endorsement
- X Endorsement
- Tanker Endorsement
- Hazmat Endorsement
- Air Brake Endorsement
Personal Information
- Authorized To Work: US for any employer
Timeline
Class A CDL Driver
RNDC
09.2023 - Current
Operations Manager
FedEx Ground
09.2020 - 05.2023
AMHS Technician/Team Lead
Intel Corporation
08.2018 - 09.2020
Business Administration -
Central New Mexico Community College
G.E.D -
Central New Mexico Community College
Class A in Commercial Drivers License - Commercial Driver's License (CDL)
Central New Mexico Community College