Jordan Morris
Customer Service Operations Representative
Lexington,KY
Summary
Dedicated customer service professional with excellent communication skills, focused on ensuring customer satisfaction and contributing to company success. Experienced in managing high volumes of inbound calls and fostering long-term customer relationships. Proficient in CRM systems, active listening, and multitasking. Knowledgeable about products and consumer trends, known for maintaining ethical standards and building trust. Skilled in analyzing customer requests, documenting concerns accurately, and staying informed on promotions. Recognized for outstanding customer feedback and a proven ability to enhance operational processes for better customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Rover
Rover.com
Lexington, KY
01.2022 - Current
- Manages multiple back-office operations.
- Greets customers and answers service inquiries.
- Ensures customer satisfaction through quality service.
- Maintains a safe environment for humans and animals.
- Manages pet-sitting reservations to meet client needs.
- Regularly checks in with clients to meet expectations.
- Follows detailed animal care instructions.
Product Sales Associate
Treasured Pets Fine Art
Lexington, KY
04.2024 - 07.2024
- Sell artwork and showcase it on digital platforms.
- Provide exceptional customer service and build client relationships.
- Manage the sales process from inquiry to purchase.
- Engage with clients via phone, email, and virtual meetings.
- Handle high volumes of inbound and outbound calls.
- Process payments and maintain account information.
- Build client relationships by actively listening and responding promptly.
- Participate in team meetings to improve pet care service processes and review guidelines and B2B guidelines
- Stay updated on industry trends through research.
- Complete required shift logs and reports.
- Temporary, 1099 position.
Doordash
DoorDash
Lexington, KY
03.2020 - 07.2024
- Provided friendly customer service.
- Managed vehicle maintenance and certifications.
- Monitored traffic for efficient routing and safety.
- Used GPS for timely arrivals.
- Communicated with Doordash support regarding trip issues.
Flight Attendant
Frontier Airlines
Phoenix, AZ
08.2023 - 11.2023
- Enforced safety and security protocols, executing emergency procedures per FAA/Frontier regulations.
- Delivered exceptional customer service.
- Met standards for uniform and punctuality.
- Coordinated department activities for efficiency.
- Analyzed cabin data to enhance customer experience.
- Ensured safe departures and arrivals.
- Thrived in a fast-paced environment with competing priorities.
- Took initiative and accountability for results.
- Handled sensitive information responsibly.
- Performed duties in limited workspace for extended periods.
- Accurately completed passenger manifest paperwork.
- Demonstrated safety equipment and procedures per FAA guidelines.
- Participated in pre-flight briefings on service plans.
- Completed flight logs and reports with attention to detail.
- Inspected cabins pre- and post-flight for safety issues.
- Enforced FAA and airline rules across all classes.
Nail Technician/Receptionist
Elegant Nails and Spa
Statesboro, GA
08.2018 - 03.2020
- Created plans and set deadlines to ensure timely project completion.
- Handled cash and card transactions.
- Maintained a sanitized workstation and stocked supplies.
- Quickly learned new skills to enhance efficiency and productivity.
- Demonstrated knowledge of all salon products and services.
Assistant Manager/Cashier Supervisor
Food World
Statesboro, Georgia
09.2013 - 10.2018
- Managed office duties and deadlines using strong time management skills.
- Handled cash, debit, credit transactions, and chargeback/returns systems.
- Exceeded sales goals, and customer satisfaction by training staff to achieve business objectives.
- Developed reports, analyzed data, and occasionally tracked industry trends for performance insights to report to managers.
- Ensured departmental practices and operations were completed with efficiency.
Education
Travel Agent Certification - Certified Travel Agent And Reservations Systems
The Travel Academy
Eagan, MN12-2024
Registered Seller Of Travel Registration, (OTA) - Travel 101
Evolution Travel Academy
Las Vegas, NV05-2024
Flight Attendant Certification -
Frontier Airlines
Denver08-2023
Associate of Arts - Psychology
East Georgia State College
Statesboro, GA07-2022
High School Diploma -
Toombs County High School
Lyons, GA05-2015
Skills
- Fluent in English; strong verbal and written communication skills
- Management and leadership skills, with a focus on team and inside sales management
- Customer-focused, with expertise in building long-term relationships and resolving issues
- Experience in technical support, cashiering, data entry, applications, various online platforms, and all operating systems
- Knowledge of safety and security protocols, regulatory compliance, and company policy adherence
- Skills in policy development, training, and coaching
- Proficient in time management and efficiency, schedule management, and conflict mediation
- Background in the travel and hospitality industry, including brand promotion and public interaction
- Strong work ethic and professional appearance; committed to cleanliness and sanitation
- Experience in communications and change management, with sales expertise and marketing skills
- Capable of performing administrative tasks effectively
Certification
Microsoft Excel, Microsoft Powerpoint, and Microsoft Word
VOLUNTEER
Pet Caretaker (Special Circumstances) 01.2022 - Present
TrustedHousesitters
Timeline
Product Sales Associate
Treasured Pets Fine Art
04.2024 - 07.2024
Flight Attendant
Frontier Airlines
08.2023 - 11.2023
Rover
Rover.com
01.2022 - Current
Doordash
DoorDash
03.2020 - 07.2024
Nail Technician/Receptionist
Elegant Nails and Spa
08.2018 - 03.2020
Assistant Manager/Cashier Supervisor
Food World
09.2013 - 10.2018
Travel Agent Certification - Certified Travel Agent And Reservations Systems
The Travel Academy
Registered Seller Of Travel Registration, (OTA) - Travel 101
Evolution Travel Academy
Flight Attendant Certification -
Frontier Airlines
Associate of Arts - Psychology
East Georgia State College
High School Diploma -
Toombs County High School