Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Mostaka

Oakford,IL

Summary

Patient Access Representative with strong administrative skills and proven problem-solving abilities. Effective communicator and team player with excellent time management. Consistently maintains high accuracy in medical records and patient data. Committed to delivering exceptional customer service in a new career opportunity.

Overview

11
11
years of professional experience

Work History

Patient Access Specialist

Springfield Clinic
Springfield , IL
04.2025 - Current
  • Processed incoming referrals from outside agencies according to established guidelines and policies.
  • Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
  • Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
  • Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.

FOH Manager

The Broadgauge
05.2023 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines
  • Maximized table turnover rate through effective floor plans and strategic server assignments
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards

Assistant Manager

BJ Grand Salon & Spa
10.2022 - 05.2023
  • Improved customer satisfaction by resolving complaints promptly
  • Developed strong working relationships with staff
  • Conducted employee performance evaluations, providing constructive feedback for growth and development

Bank Teller/Bookkeeper

Rochester State Bank
07.2019 - 07.2021
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information

Lead Receptionist

BJ Grand Salon & Spa
05.2014 - 12.2019
  • Streamlined check-in processes for clients, while handling high volume calls to increase efficiency
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients

Education

Associate of Science -

Lincoln Land Community College
Springfield, IL
05.2015

High School Diploma -

Sacred Heart Griffin
Springfield, IL
05.2012

Skills

  • Patient registration
  • Insurance verification
  • Payment processing
  • Referral management
  • Electronic health records
  • Customer service

Timeline

Patient Access Specialist

Springfield Clinic
04.2025 - Current

FOH Manager

The Broadgauge
05.2023 - Current

Assistant Manager

BJ Grand Salon & Spa
10.2022 - 05.2023

Bank Teller/Bookkeeper

Rochester State Bank
07.2019 - 07.2021

Lead Receptionist

BJ Grand Salon & Spa
05.2014 - 12.2019

Associate of Science -

Lincoln Land Community College

High School Diploma -

Sacred Heart Griffin

Similar Profiles

CREATE PROFILE