JORDAN NEIN
Pickerington,Ohio
Summary
Patient access representative with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Nationwide Children’s Hospital
Columbus, OH
12.2024 - Current
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Coordinated insurance verification procedures, ensuring accurate information and timely authorizations.
- Trained new staff on patient access protocols and system navigation for improved onboarding experience.
- Implemented electronic health record updates, enhancing data accuracy and accessibility for medical staff.
- Managed scheduling of patient appointments, optimizing resource allocation and maximizing clinic productivity.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Patient Registration Representative
Ohio State University Wexner Medical Center
Columbus, OH
01.2023 - 12.2024
- Provided patients with informational materials, such as necessary forms and important brochures outlining hospital procedures and rules.
- Collected payments and co-pays from customers who were enrolled in a wide range of insurance plans, adjusting amounts according to plan directives.
Customer Service Representative
Discover Financial Services
New Albany, OH
09.2022 - 04.2023
- Provided a superior customer experience in order to build a loyal customer base.
- Answered customer calls promptly to avoid long wait times on hold.
- Promoted available products and services to customers during service, account management, and order calls.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Lead Process Assistant
Amazon CMH6
Lockbourne, OH
08.2020 - 09.2022
- Solved issues, improved operations, and provided excellent customer service.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Collaborated effectively with coworkers in a fast-paced environment.
- Used excel to enter information and keep track of day-to-day operations.
- In charge of day-to-day operations.
Server
Logans Roadhouse
Reynoldsburg, OH
01.2017 - 08.2020
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
Education
Business - Some college (No degree) - undefined
Columbus State Community College
Columbus, OHHigh School - undefined
Reynoldsburg High School-Livingston Campus
Reynoldsburg, OH01.2018
Skills
- MS Office
- Communications
- Project management
- Customer service
- Team Leadership
- Self-motivated
- Data entry
Timeline
Patient Access Representative
Nationwide Children’s Hospital
12.2024 - Current
Patient Registration Representative
Ohio State University Wexner Medical Center
01.2023 - 12.2024
Customer Service Representative
Discover Financial Services
09.2022 - 04.2023
Lead Process Assistant
Amazon CMH6
08.2020 - 09.2022
Server
Logans Roadhouse
01.2017 - 08.2020
Business - Some college (No degree) - undefined
Columbus State Community College
High School - undefined
Reynoldsburg High School-Livingston Campus