Jordan Ortiz
Rockwall
Summary
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Parkland Memorial Hospital
03.2022 - Current
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Maintained accurate records of patient visits in the electronic health record system.
- Coordinated with insurance companies to ensure coverage for services rendered.
- Followed up on any outstanding referrals or authorizations needed for care.
- Ensured compliance with HIPAA regulations when handling sensitive information.
- Coordinated patient admissions and registration processes to ensure timely service delivery.
- Collaborated with clinical teams to resolve patient inquiries, improving overall patient satisfaction levels.
Retail Sales Associate
Belk Department Store
09.2020 - 03.2022
- Operated POS system to process sales, returns, and online orders.
- Maintained a clean and organized inventory and curated displays of rotating seasonal clothing and accessories.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Applied Science - Radiology Technician
Collin County Community College
Plano, TX06-2028
High School Diploma -
Rockwall-Heath
Heath, TX06-2021
Skills
- Medical Terminology
- Insurance information collection
- Registration and Scheduling
- HIPAA Compliance
- EPIC software trained
- 50 WPM
- Exceptional communication
- Specialist referrals
- Managing Patient Records
- Microsoft Office Proficiency
Certification
- HIPPA Certified
- CPR/AED/First-Aid Certified
Timeline
Patient Access Specialist
Parkland Memorial Hospital
03.2022 - Current
Retail Sales Associate
Belk Department Store
09.2020 - 03.2022
Associate of Applied Science - Radiology Technician
Collin County Community College
High School Diploma -
Rockwall-Heath