Jordan Ortiz
Waco,TX
Summary
Detail-oriented and dependable administrative professional with over two years of experience supporting office operations, managing schedules, and maintaining accurate records. Skilled in handling confidential information, coordinating workflows, and providing high-quality service to the public. Demonstrates strong problem-solving abilities, sound judgment, and effective communication while ensuring compliance with policies and procedures. Committed to supporting efficient departmental operations and contributing to a professional public service environment.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Beauty Box
10.2018 - Current
- Manage scheduling and coordinate appointments to maximize office efficiency
- Handle high-volume phone communication and customer inquiries
- Maintain client records and electronic files with strong attention to detail
- Process payments, track transactions, and assist with basic financial recordkeeping
- Support marketing efforts by creating promotional materials
- Resolve customer concerns professionally using problem-solving and independent judgment
- Maintain an organized and welcoming office environment
Host
Red Lobster
11.2018 - 03.2019
- Managed guest seating and reservations to support efficient restaurant operations
- Handled phone inquiries and customer service requests
- Assisted team members during peak hours to maintain smooth workflow
- Demonstrated strong communication and multitasking skills in a high-volume environment
Education
High School Diploma -
Bishop Reicher Catholic High School
Waco, TX05-2021
Skills
- Administrative Support & Office Coordination
- Calendar & Schedule Management
- Customer Service & Public Interaction
- Data Entry & Records Management
- Phone & Email Communication
- Problem Solving & Independent Judgment
- Time Management & Multitasking
- Basic Financial Processing & Transactions
- Organization & Attention to Detail
Timeline
Host
Red Lobster
11.2018 - 03.2019
Front Desk Associate
Beauty Box
10.2018 - Current
High School Diploma -
Bishop Reicher Catholic High School
Additional Information
- Valid Texas Driver's License
- Willing to obtain Notary Public certification and CPS Technician certification
- Able to pass background screenings