Jordan Owens
Memphis,TN
Summary
I am 27 years old and have been working in the customer service industry for 12 years. I enjoy a passion-driven work environment and working together as a team. Passionate about improving the quality of people’s lifestyles through care and service. Friendly, organized, and hardworking with strong computer skills. I am also willing and ready to learn any new skills in order to be an asset to your company. Aiming to use my proven skills to effectively fill a role in your company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
St Jude Children's Research Hospital
Memphis, TN
09.2023 - 07.2024
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Provided understanding and care to the patients/families in the hospital
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Waitress
Young Avenue Deli
Memphis
05.2019 - 05.2023
- Delivery of a consistent, positive customer service attitude always, knowledge of the menus and services available to guests, serving food and beverages to guests, clearing or resetting counters and/or tables, handling any internal guest and internal customer complaints, being of assistance to guests
- Developed positive relationships with regular customers through friendly conversation.
- Processed payments accurately using cash registers or POS systems.
Waitress
Flying Saucer
06.2018 - 05.2019
- Delivery of a consistent, positive customer service attitude always, knowledge of the menus and services available to guests, serving food and beverages to guests, clearing or resetting counters and/or tables, handling any internal guest and internal customer complaints, being of assistance to guests
Waitress
Kooky Canuck
08.2017 - 06.2018
- Delivery of a consistent, positive customer service attitude always, knowledge of the menus and services available to guests, serving food and beverages to guests, clearing or resetting counters and/or tables, handling any internal guest and internal customer complaints, being of assistance to guests
Education
High School Diploma -
Desoto Central High School
Some College -
Northwest Community College
Skills
- Customer Service
- Time Management
- Waitressing
- Bartending
- Food Safety
- Upselling
- POS
- Computer Skills
- Cashier Experience
- Barista Experience
- Child Supervision
- Housekeeping
- Early childhood knowledge
- Child development knowledge
- First Aid
- Trained in CPR
Leadership Experience
Received ovations while employed at St Jude Children's Research Hospital and strived and encouraged others to follow the St Jude values.
Certification
- CPR/First Aid
- POS
Timeline
Barista
St Jude Children's Research Hospital
09.2023 - 07.2024
Waitress
Young Avenue Deli
05.2019 - 05.2023
Waitress
Flying Saucer
06.2018 - 05.2019
Waitress
Kooky Canuck
08.2017 - 06.2018
High School Diploma -
Desoto Central High School
Some College -
Northwest Community College