JORDAN P. SMITH
Owosso,USA
Summary
Seasoned customer service representative with more than 13 years of experience in fast-paced team working environment. Excellent communication and sales skills. Track record of achieving exceptional results in customer satisfaction and building clientele.
Overview
19
19
years of professional experience
Work History
Server
Wrought Iron Grill
Owosso, MI
06.2021 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently using POS systems to streamline service.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints promptly, fostering repeat business through effective problem-solving skills.
- Assisted in menu updates based on seasonal ingredients, contributing to enhanced guest satisfaction.
- Implemented time management strategies during peak hours, improving overall service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Lead Server/ Bartender/manager
Roma's Back Door
Owosso, MI
06.2007 - 01.2019
- Responsible for maintaining elite customer service while maintaining and multi-tasking in all other areas of the restaurant. Took initiative when called upon to train new employees, while taking the lead to build teamwork within the company. Configuring schedules for employees precisely, and communicating with vendors for merchandising for the company was also a main objective.
Route driver
Coley Vending Inc
Flint, MI
07.2012 - 11.2014
- Responsible for manually loading work truck and distributing merchandise to specific accounts in a timely professional manner. Took pride in maintaining cleanliness and keeping machines visually attractive. Trusted upon to collect money from each account and maintain friendly customer relations with each company.
Education
Completed all medical prerequisites - Radiologic Technology
Baker College of Owosso
Owosso, MIHigh School Diploma - General and honors courses
Owosso High School
Owosso, MI06.2001
Skills
- Building clientele
- Active Listening
- Instructing
- Time Management
- Customer and Personal Service
- Judgment and Decision Making
- Persuasion
- Sales and Marketing
Timeline
Server
Wrought Iron Grill
06.2021 - Current
Route driver
Coley Vending Inc
07.2012 - 11.2014
Lead Server/ Bartender/manager
Roma's Back Door
06.2007 - 01.2019
High School Diploma - General and honors courses
Owosso High School
Completed all medical prerequisites - Radiologic Technology
Baker College of Owosso