Summary
Overview
Work History
Education
Skills
Timeline
Generic

JORDAN PARKE

Springfield,MO

Summary

Highly motivated worker with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Lowe's Home Improvement
02.2025 - Current
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Informed customers about special promotions and provided detailed information for various products
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs

Delivery Driver

Havertys Furniture
10.2023 - 02.2025
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Mover

Two Men And A Truck
02.2023 - 10.2023
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Arranged items at destination according to customer requests and instructions.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Followed safety protocols to prevent accidents and injuries.

Sales Associate

Vans
09.2022 - 10.2023
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Prepared merchandise for sales floor by pricing or tagging.

Picker

Bass Pro Warehouse
04.2022 - 09.2022
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.

Co-Manager

Journeys
01.2022 - 04.2022
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Sales Lead

Journeys
03.2021 - 01.2022
  • Led sales team to exceed quarterly sales goals.
  • Monitored sales team performance and provided constructive feedback.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Sales Associate

Journey's
07.2020 - 03.2021
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Internet Fulfillment Coordinator

Lowe's Home Improvement
08.2019 - 06.2020
  • Increased customer satisfaction by resolving online ordering issues
  • Conducted research to address shipping errors and packaging mistakes
  • Compiled and maintained important records such as order locations, order modifications and customer contact history using Sterling
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Checked each order for completeness and accuracy
  • Palleted large shipments efficiently
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards
  • Assisted customers with locating and choosing merchandise in any store department
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents

Education

Some College (No Degree) - Philosophy

Ozark Technical College
Waynesville, MO

Skills

  • Sales techniques
  • Customer service
  • Cross-functional team collaboration
  • Self-direction
  • Stocking and replenishing
  • Multi-line phone talent
  • Service standard compliance
  • Order fulfillment
  • Shipping procedures understanding
  • Complaint resolution
  • Money handling abilities
  • Professional telephone demeanor
  • MS Office proficiency
  • Computer proficient
  • Mathematical Calculation and Reasoning
  • Business Leadership

Timeline

Customer Service Associate

Lowe's Home Improvement
02.2025 - Current

Delivery Driver

Havertys Furniture
10.2023 - 02.2025

Mover

Two Men And A Truck
02.2023 - 10.2023

Sales Associate

Vans
09.2022 - 10.2023

Picker

Bass Pro Warehouse
04.2022 - 09.2022

Co-Manager

Journeys
01.2022 - 04.2022

Sales Lead

Journeys
03.2021 - 01.2022

Sales Associate

Journey's
07.2020 - 03.2021

Internet Fulfillment Coordinator

Lowe's Home Improvement
08.2019 - 06.2020

Some College (No Degree) - Philosophy

Ozark Technical College

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