Jordan Pemble
Casper
Summary
Dedicated Office Manager with a strong focus on customer relationships. Skilled in customer management and schedule coordination. Expertise in training, financial reporting, and staff management, aimed at improving operational efficiency and team performance.
Overview
15
15
years of professional experience
Work History
Office Manager
Arc Iron Garage
Casper
06.2021 - 12.2025
- Communicated with customers to gather details, understand repair needs, and schedule accordingly.
- Greeted customers, and answered questions and inquiries.
- Built great customer rapport and relationships.
- Completed administrative tasks such as creating purchase orders, generating invoices, and maintaining records.
- Scheduled repair and maintenance of shop machines, tools, and equipment.
- Coordinated repair schedules and managed technician assignments.
- Maintained accurate records of repairs, parts used, and service history in the system.
- Maintained records of parts inventory and ordered supplies as needed.
- Used a computer maintenance program to produce repair orders, maintenance plans, and charge-out parts.
- Implemented and maintained filing systems.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from customers, and promptly contacted clients with past-due payments.
- Managed front desk operations, including greeting customers, answering phones and emails, scheduling appointments, answering questions, or directing them to appropriate personnel.
- Performed general bookkeeping duties using QuickBooks, such as paying vendors, accepting and processing customer payments, reconciling bank statements, and creating entries.
- Provided training to new hires.
- Created spreadsheets in Excel to track data.
- Organized and coordinated company meetings and activities.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Discussed and reviewed employee productivity, attendance, and effectiveness to evaluate performance, and conduct reviews.
- Recruited, interviewed and selected employees to fill vacant roles.
- Coordinated with vendors, customers, and other departments to resolve product issues and conduct warranties.
- Communicated regularly with customers regarding the status of their repairs, and provided feedback as needed.
- Process bi-weekly payroll for employees.
- Created monthly reports detailing budgeting, sales figures, payroll costs.
Dental Assistant
Cloud Peak Endodontics
Casper
04.2011 - 06.2021
- Assisted in patient preparation for endodontic procedures and treatments.
- Managed the sterilization of dental instruments and equipment.
- Maintained patient records and updated information in electronic systems.
- Provided chairside support during root canal procedures and other treatments.
- Educated patients on post-operative care.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies.
- Took digital X-rays, including bitewing, periapical, panoramic, and occlusal views of the teeth for diagnostic purposes.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Educated patients on treatment procedures and post-procedure home care.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Conducted routine maintenance of equipment used in dentistry operations.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Explained dental services and payment plans to help patients make informed decisions.
- Checked with participants throughout procedures to help alleviate anxiety.
- Updated patient records with new data and treatment information.
Home Health Aide
Pam Carrell
Caspar
08.2019 - 01.2021
- Provided personalized care to clients in their homes.
- Administered medications as prescribed by healthcare professionals.
- Communicated effectively with families and healthcare teams.
- Offered companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Provided emotional support to both patients and families during difficult times.
Education
High School Diploma -
Kelly Walsh High School
Casper, WY05-2007
Some College (No Degree) - General Studies
Casper College
Casper, WYSkills
- Customer relationship management
- Office administration
- QuickBooks bookkeeping
- Scheduling and coordination
- Employee training
- Staff management
- Documentation and control
- Billing
- Operations management
- Human resources
- Financial reporting
- Training and coaching
- Customer service
- Staff hiring
- Financial tracking
- Scheduling coordination
- Payroll processing
- Business administration
Timeline
Office Manager
Arc Iron Garage
06.2021 - 12.2025
Home Health Aide
Pam Carrell
08.2019 - 01.2021
Dental Assistant
Cloud Peak Endodontics
04.2011 - 06.2021
High School Diploma -
Kelly Walsh High School
Some College (No Degree) - General Studies
Casper College