JORDAN PULVER
Area Manager II
Haslet,TX
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Leader with a passion for training and developing demonstrated over 4 years.
Overview
5
5
years of professional experience
Work History
Area Manager II
Amazon.com
Coppell, Texas
10.2019 - Current
- Lead, manage, and develop teams of 50 to 200 Amazon Associates.
- Communicate policies to Associates and act as primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
- Create, manage, and support recognition and communication programs.
- Support all safety programs and OSHA compliance to ensure safe work environment for Associates.
- Ensure procedures are followed for building security and product loss prevention.
- Partner with management team to establish and maintain quality control standards.
- Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed under performing teams into productive, profitable teams.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems.
Learning Coordinator
Amazon.com
Coppell, Texas
10.2018 - 10.2019
- Created and rolled out network standard Load Quality Training.
- Coordinate and track all associate training within fulfillment center.
- Lead fulfillment center for leadership on-boarding; including Associate Experience Week and Learn by Doing for new management.
- Tracked learning curve and continuous improvement metrics at site level.
- Designed, implemented and managed successful training programs to meet department and building needs.
- Organized, scheduled and facilitated training courses based on business need.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Learning and Development Trainer
Amazon.com
Coppell, Texas
09.2017 - 09.2018
- Trained 65 associates to be Ambassadors.
- Certified 11 ambassadors to become trainers on powered industrial equipment.
- Trained or re-certified 59 associates on Trailer Dock and Release with 100% passing rate.
- Created building standard process for responding to PIT incidents.
- Trained 230 new hires in Powered Industrial Equipment 101 with 95% passing rate.
- Led safety school and hazmat training for over 150 new hires.
- Created network standard training process for the Learning Curve Report.
- Daily reporting using MS Excel and Outlook.
- Audit Powered Industrial Equipment Training program.
- Weekly whiteboard updates to ensure accurate training protocol representation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
Ambassador
Amazon.com
Coppell, Texas
10.2016 - 09.2017
- Zero safety incidents of any kind, including TDR or PIT.
- Completed 5,582 pick and receive transactions with 0 ADAPT defects.
- Selected as away team member for BFI7 to train and develop Pick associates to Amazon standards.
- Successfully completed training to become a PIT ambassador.
- Fulfilled Inbound Dock Process Guide during Peak of 2016.
- Conducted Associate Experience Week for Learning Manager onboarding.
Skills
Database Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Manager II
Amazon.com
10.2019 - Current
Learning Coordinator
Amazon.com
10.2018 - 10.2019
Learning and Development Trainer
Amazon.com
09.2017 - 09.2018
Ambassador
Amazon.com
10.2016 - 09.2017
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