JORDAN PULVER
Area Manager II
Haslet,TX
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Leader with a passion for training and developing demonstrated over 4 years.
Overview
5
5
years of professional experience
Work History
Area Manager II
Amazon.com
Coppell, Texas
10.2019 - Current
- Lead, manage, and develop teams of 50 to 200 Amazon Associates.
- Communicate policies to Associates and act as primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
- Create, manage, and support recognition and communication programs.
- Support all safety programs and OSHA compliance to ensure safe work environment for Associates.
- Ensure procedures are followed for building security and product loss prevention.
- Partner with management team to establish and maintain quality control standards.
- Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed under performing teams into productive, profitable teams.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems.
Learning Coordinator
Amazon.com
Coppell, Texas
10.2018 - 10.2019
- Created and rolled out network standard Load Quality Training.
- Coordinate and track all associate training within fulfillment center.
- Lead fulfillment center for leadership on-boarding; including Associate Experience Week and Learn by Doing for new management.
- Tracked learning curve and continuous improvement metrics at site level.
- Designed, implemented and managed successful training programs to meet department and building needs.
- Organized, scheduled and facilitated training courses based on business need.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Learning and Development Trainer
Amazon.com
Coppell, Texas
09.2017 - 09.2018
- Trained 65 associates to be Ambassadors.
- Certified 11 ambassadors to become trainers on powered industrial equipment.
- Trained or re-certified 59 associates on Trailer Dock and Release with 100% passing rate.
- Created building standard process for responding to PIT incidents.
- Trained 230 new hires in Powered Industrial Equipment 101 with 95% passing rate.
- Led safety school and hazmat training for over 150 new hires.
- Created network standard training process for the Learning Curve Report.
- Daily reporting using MS Excel and Outlook.
- Audit Powered Industrial Equipment Training program.
- Weekly whiteboard updates to ensure accurate training protocol representation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
Ambassador
Amazon.com
Coppell, Texas
10.2016 - 09.2017
- Zero safety incidents of any kind, including TDR or PIT.
- Completed 5,582 pick and receive transactions with 0 ADAPT defects.
- Selected as away team member for BFI7 to train and develop Pick associates to Amazon standards.
- Successfully completed training to become a PIT ambassador.
- Fulfilled Inbound Dock Process Guide during Peak of 2016.
- Conducted Associate Experience Week for Learning Manager onboarding.
Skills
Database Management
Staff Development
Operations
Relationship building and management
Team communication
Proficient in MS Excel and Powerpoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Manager II
Amazon.com
10.2019 - Current
Learning Coordinator
Amazon.com
10.2018 - 10.2019
Learning and Development Trainer
Amazon.com
09.2017 - 09.2018
Ambassador
Amazon.com
10.2016 - 09.2017