Jordan Quintero
Visalia,CA
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at Central Valley on Site. Proven ability to enhance operational efficiency through optimized scheduling and document management. Skilled in Quickbooks and adept at fostering team collaboration, ensuring exceptional service delivery and streamlined processes.
Overview
15
15
years of professional experience
Work History
Secretary
Central Valley on Site
Visalia, CA
03.2017 - 02.2026
- Optimized appointment organization and scheduling processes for management.
- Optimized filing systems to improve document retrieval efficiency.
- Oversaw incoming communications to enhance customer service interactions.
- Orchestrated preparation of meeting materials to optimize discussion outcomes.
- Directed office supply coordination and inventory management to ensure seamless operations.
- Implemented and optimized administrative procedures to drive operational efficiency.
- Guided junior staff in mastering office protocols and software applications to improve operational efficiency.
- Oversaw management of sensitive information, ensuring confidentiality of personnel files and financial data.
- Implemented internal communication processes to strengthen team collaboration.
- Oversaw multi-line phone system operations, guaranteeing prompt and professional greetings for all callers.
- Streamlined organization and updating of daily report documents, memos, and invoices.
- Streamlined appointment scheduling and conducted follow-up calls to enhance client communication.
- Crafted and finalized professional correspondence, including memos, letters, and emails, ensuring accuracy and timely delivery.
- Performed data entry and updated customer contact information to maintain accurate records.
- Optimized electronic filing systems and structured documents for enhanced retrieval efficiency.
- Oversaw email correspondence and communication channels to enhance operational efficiency.
- Streamlined clerical support operations by managing document copying, faxing, and filing processes.
- Directed comprehensive record-keeping of office expenses to optimize budget preparation.
- Enhanced spreadsheets and databases to streamline performance and sales data analysis.
- Oversaw inventory management of office supplies to guarantee availability and enhance cost-efficiency.
Store Manager
Rainbow Clothing Store
Visalia, CA
01.2013 - 01.2017
- Directed daily store operations and optimized inventory management to guarantee product availability.
- Facilitated training and mentorship programs for staff on customer service best practices and sales techniques.
- Executed promotional display strategies to optimize merchandising effectiveness.
- Evaluated sales data to identify trends, optimize stock levels, and enhance sales performance.
- Optimized staff scheduling to align with operational requirements and enhance labor efficiency.
- Addressed customer complaints swiftly to improve shopping experience.
- Facilitated collaboration with corporate team to synchronize store objectives with marketing initiatives and promotions.
- Conducted regular audits and training sessions to ensure compliance with safety regulations and company policies.
- Oversaw daily operations to guarantee efficient store functionality.
- Oversaw inventory management, cash handling, and store opening and closing operations.
- Resolved customer complaints promptly and professionally to enhance client satisfaction.
- Supervised store employees in a dynamic environment through proactive communication and constructive feedback.
- Executed merchandise rotation and display strategies to highlight new products and promotions.
- Enhanced sales performance through strategic design of innovative visual merchandising displays and store layouts.
- Facilitated regular performance reviews for staff members, delivering constructive feedback and fostering professional development.
- Oversaw daily store operations and managed inventory levels to ensure product availability.
Cashier
Panera Bread
Visalia, CA
04.2011 - 12.2012
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and provided exceptional service.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members to ensure timely food preparation and delivery.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Sequoia High School
Visalia, CASkills
Customer service
Verbal and written communication
Office administration
Organization
Keyboarding skills
Appointment scheduling
File management
Document preparation
Calendar management
Sales support
Schedule management
Quickbooks
Supply restocking
Mail distribution
Accounts receivable and payable
Managing purchasing activities
Appointment coordination
Timeline
Secretary
Central Valley on Site
03.2017 - 02.2026
Store Manager
Rainbow Clothing Store
01.2013 - 01.2017
Cashier
Panera Bread
04.2011 - 12.2012
High School Diploma -
Sequoia High School