Jordan Raul
Hometown,IL
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Benchmark
Chicago, IL
05.2024 - Current
- Demonstrated strong communication abilities.
- Strong conflict resolution and problem-solving skills.
- Effective in handling high-pressure, fast-paced environments.
- Proficient in operating bar tools (shakers, jiggers, blenders, etc.)
- Efficient multitasking during peak service hours.
- Ensuring compliance with alcohol service laws and regulations.
- Maintaining a clean, organized, and fully stocked bar.
Server/hostess
Twin peaks
Warrenville, IL
03.2017 - 05.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Memorized menu to help diners make informed meal choices.
Bartender
TQLA
Westmont, IL
05.2022 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
Black Barrel
Chicago, IL
02.2021 - 06.2022
- Prepared hot, cold and mixed drinks for customers and chilled bottles of wine.
- Prepared checks to itemize and total meal costs and sales taxes.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Filled condiment, salt, and pepper, and napkin containers.
- Informed customers of daily specials.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Checked on guests to verify satisfaction with each course.
Server
Jamesons
Frankfort, IL
05.2019 - 08.2019
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Jotted down customer orders and promptly delivered food and drinks.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
Hostess
Blueberry hill
Orland Park, IL
09.2017 - 02.2019
- Answered phone calls to take reservations and address guest questions and concerns.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Communicated clearly with servers regarding guest needs or requests.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
- Maintained clean and neat workplace and dining room area.
- Helped bus tables and ran food to patrons during high-volume periods.
- Utilized problem-solving skills to handle any issues that arose during shifts.
- Organized reservations and special events.
- Processed phone and online orders, keeping food hot and fresh until picked up.
Education
Certification - Sterile Tech
College of DuPage
Glen Ellyn, IL10.2024
Certification - Esthetics
Paul Mitchell
Tinley Park, IL07.2015
Skills
- Reliable and Responsible
- Strong Work Ethic
- High Energy and Stamina
- Time Management
- Hospitality service expertise
- Menu Memorization
- Table Bussing
- Ability to Lift 30 Pounds
- Cleaning and sanitizing
- Excellent Communication
- Problem-solving abilities
- Multitasking
Certification
- Basset
- Food Handler
Timeline
Bartender
Benchmark
05.2024 - Current
Bartender
TQLA
05.2022 - 09.2022
Server
Black Barrel
02.2021 - 06.2022
Server
Jamesons
05.2019 - 08.2019
Hostess
Blueberry hill
09.2017 - 02.2019
Server/hostess
Twin peaks
03.2017 - 05.2024
Certification - Sterile Tech
College of DuPage
Certification - Esthetics
Paul Mitchell