Jordan Reid
Reynoldsburg,OH
Summary
Professional with a strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with a positive attitude.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Coordinator
Kroger
Columbus, OH
11.2021 - Current
- Coordinated daily operations to enhance customer satisfaction and service efficiency.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and system usage.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Supported store management with inventory management tasks, including ordering and receiving shipments of products.
- Explained charges, fees, and terms of sales to customers daily.
Education
Certificate of Completion - Multicraft Maintenance
CTEC
Newark, OH09-2025
High School Diploma -
WALNUT RIDGE HIGH SCHOOL
Columbus 08.2019 - 06.2021
Skills
- Great Leadership Skills
- Willingness to Learn
- Teamwork Skills
- Problem Solving Skills
Timeline
Customer Service Coordinator
Kroger
11.2021 - Current
High School Diploma -
WALNUT RIDGE HIGH SCHOOL
08.2019 - 06.2021
Certificate of Completion - Multicraft Maintenance
CTEC