Jordan Robertson
Gretna,Louisiana
Summary
Dynamic and adaptable professional with extensive experience as an Uber Partner, recognized for achieving high customer satisfaction through exceptional service and strong navigation skills. Proven ability to maintain punctuality and cleanliness while ensuring passenger safety. Committed to fostering positive relationships and getting the job done while optimizing ride efficiency in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Uber Partner
Uber
Louisiana
01.2025 - Current
- Ensured timely and efficient ride pickups through effective navigation and route planning.
- Maintained high customer satisfaction ratings by providing excellent service and addressing passenger needs.
- Monitored vehicle performance and reported maintenance issues to ensure safe operations.
- Managed multiple ride requests simultaneously, demonstrating strong time-management skills in a fast-paced environment.
- Adapted quickly to changing traffic conditions, optimizing routes for improved efficiency.
- Participated in training sessions to improve knowledge of platform updates and best practices in driver operations.
- Utilized driver app features effectively to track earnings and manage schedule efficiently.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Built rapport with passengers through friendly conversation and attentive listening.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Drove VIPs to corporate events and meetings.
- Pointed out landmarks and other points of interest to passengers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Followed applicable traffic regulations and traffic laws.
- Adhered to tight schedule and met departure and arrival deadlines.
- Responded with ease to sudden changes in routes and schedules.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Delivered passengers to destinations safely and on time.
- Increased efficiency with effective route planning and GPS navigation usage.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
Lyft Partner
Lyft
New Orleans, LA
11.2024 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Pest Control Technician
American Pest Control
New Orleans
01.2015 - Current
- Executed comprehensive assessments to uncover infestations in diverse settings.
- Implemented effective pest control measures using industry-standard tools and chemicals.
- Educated clients on preventative measures and best practices for pest management.
- Documented service reports detailing treatments administered and follow-up recommendations.
Education
Believers Life Christian Academy
Gretna, LASkills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Strong navigation
Timeline
Uber Partner
Uber
01.2025 - Current
Lyft Partner
Lyft
11.2024 - Current
Pest Control Technician
American Pest Control
01.2015 - Current
Believers Life Christian Academy