Jordan Robinson
Retail Manager
Anchorage,AK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Automotive Sales Consultant
Swickard Auto Group
Anchorage, AK
01.2021 - Current
- Implemented CRM systems to streamline customer interactions and enhance overall sales performance
- Provided exceptional customer service to ensure a positive and memorable experience for all clients
- Utilized various sales techniques to effectively communicate product benefits and drive revenue
- Demonstrated extensive knowledge of vehicles to assist customers in finding the perfect fit for their needs
- Delivered engaging and informative product presentations to showcase key features and advantages
- Applied strong negotiation skills to reach mutually beneficial agreements with customers.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits
Automotive Sales Consultant
Alaska Sales & Service
Anchorage, AK
11.2020 - 12.2021
- Assist potential customers through the car buying process
- Determine customer’s needs and provide options that satisfy their needs
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns
- Developed strong rapport with customers and created positive impression of business
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
Assistant Store Manager
Bed Bath & Beyond Inc
Anchorage, AK
08.2016 - 08.2020
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Customer Service Manager
Bed Bath & Beyond Inc
Anchorage, AK
07.2013 - 08.2016
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
Sales Associate
Bed Bath & Beyond Inc
Anchorage, AK
02.2011 - 07.2013
- Tracked stock using company inventory management software
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained organized, presentable merchandise to drive continuous sales
- Engaged with customers to effectively build rapport and lasting relationships
- Processed product returns and assisted customers with other selections
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Prepared merchandise for sales floor by pricing or tagging.
Education
Some College (No Degree) -
University of Alaska Anchorage
Anchorage, AK 08.2010 - 12.2011
Skills
Store Managementundefined
Timeline
Automotive Sales Consultant
Swickard Auto Group
01.2021 - Current
Automotive Sales Consultant
Alaska Sales & Service
11.2020 - 12.2021
Assistant Store Manager
Bed Bath & Beyond Inc
08.2016 - 08.2020
Customer Service Manager
Bed Bath & Beyond Inc
07.2013 - 08.2016
Sales Associate
Bed Bath & Beyond Inc
02.2011 - 07.2013
Some College (No Degree) -
University of Alaska Anchorage
08.2010 - 12.2011
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