Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Braeden Bowen

Sales Consultant
Cape Girardeau,MO

Summary

Dynamic Automotive Sales Consultant with proven success at Cape Girardeau Honda, excelling in after-market sales and customer relationship management. Leveraged persuasive techniques to enhance customer satisfaction and foster repeat business. Skilled in dealership software and adept at problem-solving, consistently delivering exceptional service and maintaining high referral rates.

Overview

11
11
years of professional experience

Work History

Automotive Sales Consultant

Cape Girardeau Honda
Cape Girardeau, MO
12.2020 - Current
  • Increased after-market sales by persuasively presenting additional products which enhanced vehicle and ownership experience.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Maintained records related to sales for store management.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Processed transactions quickly and accurately utilizing dealership software programs.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Adhered to standards of quality and service and industry regulations.
  • Handled customer complaints in a professional manner.
  • Responded to inquiries from potential customers via email and telephone.

Assistant Manager

Cape Bicycle & Fitness
Cape Girardeau, MO
04.2014 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Produced thorough, accurate and timely reports of project activities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Cape Central High
Cape Girardeau, MO
05-2014

Skills

  • Customer relationship management
  • Sales transaction processing
  • Product knowledge
  • Financing options
  • Aftermarket sales
  • Dealership software
  • Inventory management
  • Vehicle delivery procedures
  • Follow-up communication
  • Time management
  • Attention to detail
  • Proficient with Drive Centric CRM
  • Persuasion techniques
  • Customer needs assessment
  • Product and service sales
  • Friendly and helpful
  • Excellent communication
  • Problem-solving
  • Task prioritization
  • Sales forecasting
  • Cross-selling
  • Negotiations strength
  • Competitive
  • Store maintenance
  • Effective communication
  • Negotiation and sales strategy

Affiliations

  • Active outdoor Enthusiast - Bike Riding, Hiking, Exploring New places
  • Car Enthusiast - Going to events/ Shows, Knowing all different kinds of aspects of how vehicles are built and maintained
  • Community Focused - Helping those in need and being in touch with my church'scommunity

Accomplishments

  • Completed Shimano S-Tech training and received certifications on specific bicycle components

Timeline

Automotive Sales Consultant

Cape Girardeau Honda
12.2020 - Current

Assistant Manager

Cape Bicycle & Fitness
04.2014 - Current

High School Diploma -

Cape Central High

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Braeden BowenSales Consultant