Douglas Kidd
Reynoldsburg,OH
Summary
Dynamic leader with over 17 years of expertise in retail operations, sales, and service team leadership, specializing in profitability strategies. Skilled in organizing and prioritizing daily tasks to consistently meet performance and productivity goals. Proven track record in recruiting, training, and developing high-performing teams of store associates and assistant managers. Meticulous business professional recognized for integrity, strong work ethic, and exceptional leadership skills, with a history of effectively managing budgets and leveraging networking to drive growth initiatives and enhance brand outreach through strategic marketing efforts.
Overview
19
19
years of professional experience
Work History
Automotive Sales Consultant
Paley Auto Group
Columbus, OH
05.2025 - Current
- Developed strong customer relationships to enhance sales and client satisfaction.
- Conducted comprehensive vehicle presentations, highlighting features and benefits to potential buyers.
- Assisted customers in selecting vehicles that meet their needs and preferences effectively.
- Negotiated sales agreements, ensuring favorable terms for both clients and the dealership.
- Collaborated with finance team to facilitate smooth transaction processes for customers.
Regional Sales Manager
Capital City Concrete
Columbus
08.2022 - Current
- Analyzed regional market trends to discover new opportunities for growth.
- Gained market share in new sales performance through aggressive team training.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Territory Business Manager
Michelin Tire
Columbus
02.2022 - 08.2022
- Negotiated contracts with vendors to secure best pricing terms while maintaining quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Store Manager
Discount Tire
Columbus, OH
09.2007 - 12.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw all store operations while generating up to $700,000 in monthly sales.
- Implemented succession planning by training and developing up to 20 associates at a time into leadership positions.
- Corrected operational discrepancies by developing and executing process improvements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Boosted sales by up to 38% by cultivating customer rapport and delivering superior customer service.
- Diminished total loss by up to 12% by implementing effective operational improvements.
Education
High School Diploma -
Teays Valley High School
Ashville, OH04.2008
Skills
- Team supervision
- Store opening and closing procedures
- Store operations oversight
- Strong verbal and written communication
- Employee training
- Sales expert
- Staff training and development
- Recruiting and hiring
- Profit and loss accountability
- Customer retention
- Schedule management
- Employee development
- Performance improvements
- Supervision and training
- Sales strategy
- Account management
- Team leadership
- Customer relationship management
- Inventory management
- Problem solving
- Coaching and mentoring
- Relationship building
- Annual forecasting
- Customer support
- Multitasking Abilities
- Reliability
Accomplishments
- Led team to achieve sales and training goals, earning recognition from upper management and financial reward.
- Promoted to store manager due to disciplined action, customer support and employee delight that achieved sales awards and the dream award..
- Developed relationships with several new clients and typically exceeded sales goals by an average of 38%%
- Consistently maintained high customer satisfaction ratings.
- Promoted from senior assistant to store manager, in less than 12-months
- Recognized as the DREAM award recipient for outstanding performance and team contributions.
Timeline
Automotive Sales Consultant
Paley Auto Group
05.2025 - Current
Regional Sales Manager
Capital City Concrete
08.2022 - Current
Territory Business Manager
Michelin Tire
02.2022 - 08.2022
Store Manager
Discount Tire
09.2007 - 12.2021
High School Diploma -
Teays Valley High School