Katherine Alers
Brooklyn,NY
Summary
Dedicated Manager's Assistant with 10 years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory.
Professional with proven track record in automotive sales, known for strong negotiation and communication skills. Adept at building lasting customer relationships and delivering tailored solutions. Focused on team collaboration and consistently meeting targets, adapting swiftly to changing market needs. Reliable in leveraging product knowledge to drive results and enhance customer satisfaction.
Positive and adaptable, with passion for digital marketing and creative problem-solving. Familiar with key marketing principles and proficient in social media management and content creation. Committed to driving successful marketing campaigns and contributing to business growth.
Overview
7
7
years of professional experience
Work History
Automotive Sales Consultant
Honda of Staten Island
04.2024 - Current
- Maintained a strong understanding of competitor offerings and pricing, positioning our vehicles as the superior choice for customers.
- Consistently met or exceeded monthly sales goals by diligently following up on leads and maintaining a strong pipeline of prospects.
- Maximized revenue opportunities by upselling additional products like extended warranties or optional accessories when appropriate for the customer''s needs.
- Boosted dealership reputation through active participation in community events, fostering positive relationships with local businesses and potential clients.
- Collaborated with finance team to secure favorable loan terms for customers, ensuring smooth transactions and high satisfaction rates.
- Assisted in marketing efforts such as creating promotional materials and updating online listings to attract new customers to the dealership.
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
Automotive Sales Associate
Empire Nissan of Bayridge
12.2022 - 04.2024
- Maintained a strong understanding of competitor offerings and pricing, positioning our vehicles as the superior choice for customers.
- Consistently met or exceeded monthly sales goals by diligently following up on leads and maintaining a strong pipeline of prospects.
- Maximized revenue opportunities by upselling additional products like extended warranties or optional accessories when appropriate for the customer''s needs.
- Boosted dealership reputation through active participation in community events, fostering positive relationships with local businesses and potential clients.
- Collaborated with finance team to secure favorable loan terms for customers, ensuring smooth transactions and high satisfaction rates.
- Assisted in marketing efforts such as creating promotional materials and updating online listings to attract new customers to the dealership.
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
Executive Administrative Assistant
Memorial Sloan Kettering Hospital Center
01.2022 - 05.2022
- Kept files and records in content management systems such as MS SharePoint, EXCEL, and others.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared Excel boards in preparation for OR scheduling.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Enhanced client satisfaction by resolving billing disputes in a professional manner.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Home Care Coordinator
People Care Inc.
10.2019 - 12.2021
- Coached employees through day-to-day work and complex problems.
- Resolved employment-related disputes through proactive communication.
- Managed over 300 clients, supervised over 500 HHA's/PCA's.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Streamlined communication between patients, caregivers, and medical professionals for better overall care.
- Trained new staff members on company policies, procedures, and best practices for home care coordination.
- Facilitated smooth transitions from hospital discharges to in-home care by coordinating necessary resources and support systems.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Executive Assistant
John Gerard (Executive Producer Of Stars)
02.2018 - 09.2019
- Prepared documents, reports and presentations for executives and board members using advanced software proficiency.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Led staff and vendors in providing high level of service for owner and guests.
- Executed basic banking and bookkeeping tasks.
- Managed and oversaw all business operations.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
Associate of Science - Criminal Justice
Kingsborough Community College of The City University of New York
Brooklyn, NY05.2017
Skills
- Work Planning and Prioritization
- Staff Supervision
- Medical Billing
- Insurance Verification
- Medical Terminology
- Upselling strategies
- CRM software
- Strong negotiation skills
- Warranty sales
- Lease negotiations
- Upselling and cross selling
- Sales and marketing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Sales Consultant
Honda of Staten Island
04.2024 - Current
Automotive Sales Associate
Empire Nissan of Bayridge
12.2022 - 04.2024
Executive Administrative Assistant
Memorial Sloan Kettering Hospital Center
01.2022 - 05.2022
Home Care Coordinator
People Care Inc.
10.2019 - 12.2021
Executive Assistant
John Gerard (Executive Producer Of Stars)
02.2018 - 09.2019
Associate of Science - Criminal Justice
Kingsborough Community College of The City University of New York
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